Managing System Administrator Users
Before you configure Salesforce as the external OAuth provider for Service Board, be sure to review the list of Salesforce users who are assigned the System Administrator role to ensure they have sufficient permissions for full feature access.
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The integration user must be assigned the Salesforce System Administrator role. The password for this account must not be changed after initial configuration, and should have no expiration date.
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To manage system administrator users:
1. In Max Admin, click User Management (
) > , and then in the list view, open and modify user records to assign the System Administrator role to expected Salesforce system administrator users.
) > , and then in the list view, open and modify user records to assign the System Administrator role to expected Salesforce system administrator users.2. Change the system user password.
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This is the system administrator password, not the default password. After external authentication providers are enabled on Service Board, you can still log in with these credentials. After you set this password on the Salesforce platform, you cannot change it again.
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3. In Max Admin, click System Management (
) > , and then in the list view, click Production System Settings.
) > , and then in the list view, click Production System Settings.4. On the Production System Settings record page, on the Overview tab, select the Production Instance check box, and then in the top left corner, click Save and Close (
).
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