Configuring the Retry Button
Real-time sync failures are logged in the Error Log field in the Queue Outbound record. You can create a Retry button in the record and expose it to the Queue Outbound object in Salesforce to easily rerun real-time sync.
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The steps in this procedure are for use with the Salesforce Classic UI. For details on how to configure a Quick Action to rerun real-time sync in the Salesforce Lightning Experience UI, see Configuring Retry Quick Actions for Lightning Experience.
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To configure the Retry button:
1. On the Salesforce Classic Setup page, in the left pane, click > > , and then on the Custom Objects page, click SB_Queue_Outbound.
2. Under Buttons, Links, and Actions , click Create New Button or Link, and then under Custom Button or Link Edit, complete the fields as follows.
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Field
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Value
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Label
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Retry
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Display Type
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Detail Page Button
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Behavior
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Execute JavaScript
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Content Source
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OnClick JavaScript
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3. Add the following code:
{!REQUIRESCRIPT("/soap/ajax/30.0/connection.js")}
{!REQUIRESCRIPT("/soap/ajax/30.0/apex.js")}
var outboundRecordId = '{!SVMXC__SM_SB_Queue_Outbound__c.Id}';
var status = '{!SVMXC__SM_SB_Queue_Outbound__c.SVMXC__SM_Status__c}';
var eventType = '{!SVMXC__SM_SB_Queue_Outbound__c.SVMXC__SM_Event_Type__c}';
var sObjectRecordId = '{!SVMXC__SM_SB_Queue_Outbound__c.SVMXC__SM_Record_to_Dispatch__c}';
var objectName = '{!SVMXC__SM_SB_Queue_Outbound__c.SVMXC__SM_Object_Name__c}';
var payload = '{!JSENCODE(SVMXC__SM_SB_Queue_Outbound__c.SVMXC__SM_Payload__c)}';
sforce.apex.execute("SVMXSB.SB_SendFailedRecords", "retryFailedRecord", {outboundRecordId, status, eventType, sObjectRecordId, objectName, payload});
window.location.reload(true);
4. Save the record, and then navigate to the Edit Page Layout page for the Outbound Queue object and expose the newly added button to the layout.