Creating and Managing Job Dependencies

Service Modules > Scheduling and Optimization > Service Board > Service Board Usage and Configuration > Service Board for Dispatchers and Crew Managers > Scheduling Appointments and Events > Working With Job Dependencies > Creating and Managing Job Dependencies

You can create and manage Job Dependencies in Service Board.

To create and manage Job Dependencies:

1. Do any of the following, and then in the top left corner, click Create Dependencies.

◦ On the Scheduler Job List, click two Job Cards, and then on the Scheduler Calendar, in the top left corner, click Create Dependencies.

◦ On the Scheduler Job List, select a Job Card, and then click Job Action Menu (

) > Create Dependencies.

◦ On the Scheduler Calendar, click two Appointments, and then in the top left corner, click Create Dependencies.

• The Create Dependencies link is unavailable for Multiple-Resource Jobs, Projects, Jobs with Service Tasks and Work Plans, Jobs dispatched to Crews, and Dependent Jobs.

• The Create Dependencies option on the Job Action Menu is unavailable for Multiple-Resource Jobs, Project-related Jobs, Jobs dispatched to Crews, and Jobs that are in another Dependency Group.

• Multiple-Appointment selection is disabled for Appointments in end states.

2. In the Create Job Dependencies dialog box, do any of the following:

◦ Click Swap to switch the Primary Job and Secondary Job field values.

◦ Update the Time Dependency value to any of the following options:

▪ Finish to Start: The primary Job must finish before the secondary Job can start.

▪ Start to Start: The primary Job must start before the secondary Job can start.

▪ Finish to Finish: The primary Job must finish before the secondary Job can finish.

▪ Start to Finish: The primary Job must start before the secondary Job can finish.

3. When you finish configuring Job Dependencies, in the bottom right corner, click Save, and then on the Dependent Jobs Calendar, in the top left corner, click Manage Dependencies.

4. In the Manage Job Dependencies dialog box, do any of the following:

◦ In the bottom left corner, click Add, and then in the cells of the newly added table row, specify Primary Job, Secondary Job, and Time Dependency values.

◦ In the table cells, edit values inline to update dependencies.

◦ On the far right side of a table row, click Deleteto remove dependencies.

• The default Job Dependency list view appears in this dialog box. The Primary Job, Secondary Job, and Time Dependency columns are always rendered, even if they are not configured in the default list view.

• In the Primary Job and Secondary Job fields, you cannot select Multiple-Resource Jobs, Project-related Jobs, Jobs dispatched to Crews, and Jobs in other Dependency Groups.

• If you configure and save Job Dependencies for Multiple-Appointment Jobs, a validation error is generated.

5. When you finish making changes, in the bottom right corner, click Save to commit your changes and trigger an automatic refresh of the Dependent Jobs Calendar.

You must commit any unsaved changes in the Dependent Jobs Calendar before you open the Manage Job Dependencies dialog box. If uncommitted changes exist when you click Manage Dependencies, a confirmation box appears with a warning that unsaved changes will be reverted if you update dependencies without first saving your changes in the Dependent Jobs Calendar.

Creating and Managing Job Dependencies in Classic Mode

The Classic user interface retires on November 8, 2026. All features are available in the Service Board Modern interface. We recommend switching to Service Board Modern at your earliest convenience to access the latest features.