|
Max Object
|
Max Full Identifier
|
Mapped Salesforce Object Identifier
|
Data Updates and Sync
|
Salesforce-to-Max Initial Sync
|
Salesforce-to-Max Real-Time Sync
|
Max-to-Salesforce Real-Time Sync
|
|---|---|---|---|---|---|---|
|
core_account
|
Account
|
Read-only on Max
|
Y
|
Y
|
N/A
|
|
|
svmx_servicemax_event
|
Event or SVMXC__SVMX_Event__c
|
Editable on Max and Salesforce
|
Y
|
Y
|
Y
|
|
|
core_contact
|
Contact
|
Read-only on Max
|
Y
|
Y
|
N/A
|
|
|
svmx_credential
|
SVMXC__Skill__c
|
Partially maps to Skill in Salesforce
|
Y
|
Y
|
N/A
|
|
|
svmx_credential_category
|
N/A
|
Max-only object. Does not exist in Salesforce.
|
N/A
|
N/A
|
N/A
|
|
|
svmx_crew
|
SVMXC__SM_Crew__c
|
Read-only on Salesforce
|
N/A
|
N/A
|
Y
|
|
|
svmx_crew_resource
|
SVMXC__SM_Crew_Resource__c
|
Read-only on Salesforce
|
N/A
|
N/A
|
Y
|
|
|
svmx_dispatcher_access
|
SVMXC__Dispatcher_Access__c
|
Read-only on Max
|
Y
|
Y
|
N/A
|
|
|
svmx_event
|
Event or SVMXC__SVMX_Event__c
|
Editable on Max and Salesforce
|
Y
|
Y
|
Y
|
|
|
svmx_installed_product
|
SVMXC__Installed_Product__c
|
Read-only on Max
|
Y
|
Y
|
N/A
|
|
|
svmx_job
|
SVMXC__Service_Order__c
|
Editable on Max and Salesforce
|
Y
|
Y
|
Y
|
|
|
svmx_job_requirement
|
SVMXC__Service_Order__c and SVMXC__Skill_Set__c
|
Partial mapping to Skill Set field on Salesforce Work Order
|
Y
|
Y
|
N/A
|
|
|
Location
|
core_location
|
SVMXC__Site__c
|
Read-only on Max
|
Y
|
Y
|
N/A
|
|
Product
|
core_product
|
Product2
|
Read-only on Max
|
Y
|
Y
|
N/A
|
|
svmx_qualification
|
SVMXC__Service_Group_Skills__c and SVMXC__Service_Group_Product__c
|
Partial mapping to Salesforce Expertise object
|
Y
|
Y
|
N/A
|
|
|
Resource
|
svmx_resource
|
SVMXC__Service_Group_Members__c
|
Editable on Max with Max-specific data
|
Y
|
Y
|
N/A
|
|
Resource Preference
|
svmx_resource_preference
|
SVMXC__Resource_Preference__c
|
Read-only on Max
|
Y
|
Y
|
N/A
|
|
Role
|
io_role
|
SVMXC__Service_Group_Members__c, User
|
Y
|
N/A
|
N/A
|
|
|
Salesforce Business Hours
|
svmx_salesforce_business_hours
|
BusinessHours
|
Read-only on Max
|
Y
|
N/A
|
N/A
|
|
Salesforce Holiday
|
svmx_salesforce_holiday
|
Holiday
|
Read-only on Max
|
Y
|
N/A
|
N/A
|
|
Service Team
|
svmx_service_team
|
SVMXC__Service_Group__c and SVMXC__Dispatcher_Access__c
|
Read-only or editable on Max per configuration
|
Y
|
Y
|
N/A
|
|
User/User Parameter
|
io_user/io_parameter
|
User
|
Editable on Max with Max-specific data
|
Y
|
Y
|
N/A
|
|
Territory
|
svmx_territory
|
SVMXC__Territory__c
|
Read-only on Max
|
Y
|
Y
|
N/A
|
|
View
|
io_view
|
Group
|
Queues that apply to Salesforce Work Order objects are migrated to this Max object.
|
Y
|
Y
|
N/A
|