Installed Product Field Mappings
Service Board Installed Product
Salesforce Installed Product
Name
Identifier
Data Type
Namespace
Description
Field Label
Field/API Name
Installed Package
Data Type
Name
name
String
ServiceMax - svmx
Name of the installed product.
Installed Product ID
Name
Text(80)
Account
account
Relationship
Customer account for this installed product.
Account
SVMXC__Company__c
ServiceMax
Lookup(Account)
Contact
contact
Customer contact for the installed product.
Contact
SVMXC__Contact__c
Lookup(Contact)
Location
location
Installed product for which the Job is created.
Location
SVMXC__Site__c
Lookup(Location)
Parent
parent
The component's parent node.
Parent
SVMXC__Parent__c
Lookup(Installed Product)
Product
product
Product for which this Job is to be performed.
Product
SVMXC__Product__c
Lookup(Product)
Preferred Technician
preferred_technician
Preferred Technician
SVMXC__Preferred_
Technician__c
Lookup(Technician/Equipment)
Top Level
top_level
Top-level node in the IB hierarchy.
Top-Level
SVMXC__Top_Level__c
Lookup(Installed Product)
Owner
owner
ServiceMax - io
The user who owns the record.
Owner
Owner
Lookup(User,Queue)
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