|
Service Board Job
|
SFDC Work Order
|
|||||||
|---|---|---|---|---|---|---|---|---|
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Name
|
Identifier
|
Data Type
|
Namespace
|
Description
|
Flow
|
Field Label
|
Field/API Name
|
Data Type
|
|
Address
|
address
|
Address
|
ServiceMax - core
|
Location[2] Route
|
WO → Job
|
Street
|
SVMXC__Street__c
|
Text Area(255)
|
|
City
|
SVMXC__City__c
|
|||||||
|
State
|
SVMXC__State__c
|
|||||||
|
Zip
|
SVMXC__Zip__c
|
|||||||
|
Country
|
SVMXC__Country__c
|
|||||||
|
Latitude
|
SVMXC__Latitude__c
|
|||||||
|
Longitude
|
SVMXC__Longitude__c
|
|||||||
|
Description
|
io_description
|
Text Localized
|
ServiceMax - io
|
Text that describes the record.
|
WO ↔ Job
|
Problem Description
|
SVMXC__Problem_Description__c
|
Long Text Area(32000)
|
|
Account
|
account
|
Relationship
|
ServiceMax - svmx
|
Account associated with the Job.
|
Account
|
SVMXC__Company__c
|
Lookup(Account)
|
|
|
Contact
|
contact
|
Customer contact for the Job.
|
Contact
|
SVMXC__Contact__c
|
Lookup(Contact)
|
|||
|
Required Service Duration
|
service_duration
|
Interval
|
Required duration for the Job, calculated from rules by OptiMax precalculation engine.
|
WO → Job
|
Service Duration (in Seconds)
|
SVMXC__Service_Duration__c
|
Number(16, 2)
|
|
|
Estimated Service Duration
|
estimated_service_duration
|
ServiceMax - svmx
|
Estimated time needed to complete the Job.
|
WO ↔ Job
|
Estimated Duration
|
SVMXC__SM_Estimated_Duration__c
|
||
|
Installed Product
|
installed_product
|
Relationship
|
Component
|
SVMXC__Component__c
|
Lookup(Installed Product)
|
|||
|
Location
|
location
|
Location associated with the Job.
|
Site
|
SVMXC__Site__c
|
Lookup(Location)
|
|||
|
Name
|
name
|
String
|
Auto-generated.
|
WO → Job
|
Work Order Number
|
Name
|
||
|
Preferred End Time
|
preferred_end_time
|
Timestamp
|
Preferred date and time when the Job ends.
|
WO ↔ Job
|
Preferred End Time
|
SVMXC__Preferred_End_Time__c
|
Date/Time
|
|
|
Date/Time
|
preferred_start_time
|
Preferred date and time when the Job starts.
|
Preferred Start Time
|
SVMXC__Preferred_Start_Time__c
|
||||
|
Preferred Technician
|
preferred_technician
|
Relationship
|
Preferred Technician
|
SVMXC__Preferred_Technician__c
|
||||
|
Priority
|
priority
|
Option List
|
Job priority.
|
Priority
|
SVMXC__Priority__c
|
Picklist
|
||
|
Product
|
product
|
Relationship
|
Product associated with the Job.
|
Product
|
SVMXC__Product__c
|
Lookup(Product)
|
||
|
Purpose of Visit
|
purpose_of_visit
|
Option List
|
Purpose of visit, such as Installation or Break-Fix.
|
Purpose of Visit
|
SVMXC__Purpose_of_Visit__c
|
Picklist
|
||
|
Resource
|
resource
|
Relationship
|
Resource associated with the Job.
|
Technician
|
SVMXC__Group_Member__c
|
Lookup(Technician/Equipment)
|
||
|
Primary Territory
|
primary_territory
|
Territory associated with the Job.
|
WO → Job
|
Primary Territory
|
SVMXC__Primary_Territory__c
|
Lookup(Territory)
|
||
|
Scheduled Time
|
scheduled_time
|
Timestamp
|
Scheduled date and time for the Job.
|
WO ↔ Job
|
Scheduled Date Time
|
SVMXC__Scheduled_Date_Time__c
|
Date/Time
|
|
|
Skill Set
|
skill_set
|
Text
|
WO → Job
|
Skill Set
|
SVMXC__Skill_Set__c
|
Long Text Area(32768)
|
||
|
Type
|
type
|
Option List
|
Type of Job, such as Field Service.
|
WO ↔ Job
|
Order Type
|
SVMXC__Order_Type__c
|
Picklist
|
|
|
Order Status
|
order_status
|
String
|
Order Status
|
SVMXC__Order_Status__c
|
||||
|
Service Team
|
service_team
|
Relationship
|
SVMXC__Service_Group__c
|
Lookup(Service Team)
|
||||
|
Preferred Business Hours
|
preferred_business_hours
|
Business hours for the Job.
|
Preferred Business Hours
|
SVMXC__Preferred_Business_Hours__c
|
Lookup(BusinessHours)
|
|||
|
Lock Appointment Schedule
|
lock_appointment_schedule
|
Option List
|
Whether and how Schedule Optimization processes Job-related Appointments for real-time optimization (RTO).
|
Lock Appointment Schedule
|
SVMXC__SM_Lock_Appointment_Schedule__c
|
Picklist
|
||
|
Owner
|
owner
|
Relationship
|
ServiceMax - io
|
User who owns the record.
|
Owner
|
Owner
|
Lookup(User,Queue)
|
|
|
Created On
|
created_on
|
Timestamp
|
WO → Job
|
Created Date
|
CreatedDate
|
Date/Time
|
||
|
Created By
|
created_by
|
Relationship
|
Created By
|
CreatedBy
|
Lookup(User)
|
|||
|
Updated On
|
updated_on
|
Timestamp
|
Last Modified Date
|
LastModifiedDate
|
Date/Time
|
|||
|
Updated By
|
updated_by
|
Relationship
|
Last Modified By
|
LastModifiedBy
|
Lookup(User)
|
|||
|
Status
|
status
|
Status
|
ServiceMax - svmx
|
Job status. such as Assigned, Closed, or Cancelled.
|
Dispatch Status
|
SVMXC__Dispatch_Status__c
|
Picklist
|
|
|
Order Status
|
SVMXC__Order_Status__c
|
|||||||
|
Crew
|
crew
|
Relationship
|
Crew assigned to the Job.
|
Job → WO
|
Crew Assignment
|
SVMXC__SM_Crew_Assignment__c
|
Boolean
|
|
|
Crew Id
|
SVMXC__SM_Crew_Id__c
|
Text(18)
|
||||||
|
Status
|
status
|
Status
|
Life Cycle Status
|
SVMXC__SM_Life_Cycle_Status__c
|
||||
|
Address
|
Location[2] street
|
Street
|
SVMXC__Street__c
|
Text(100)
|
||||
|
Location[3] city
|
City
|
SVMXC__City__c
|
||||||
|
Location[4] state
|
State
|
SVMXC__State__c
|
||||||
|
Location[5] Postal Code
|
Zip
|
SVMXC__Zip__c
|
||||||
|
Location[6] country
|
Country
|
SVMXC__Country__c
|
Picklist
|
|||||
|
Location[7] latitude
|
Latitude
|
SVMXC__Latitude__c
|
Number(12, 6)
|
|||||
|
Location[8] longitude
|
Longitude
|
SVMXC__Longitude__c
|
||||||
|
Multiple Resource
|
multiple_assignments
|
Boolean
|
ServiceMax - svmx
|
Multi-resource
|
SVMXC__SM_Multi_resource__c
|
Number(16, 2)
|
||
|
Scheduled Duration
|
scheduled_duration
|
Scheduled Duration
|
SVMXC__SM_Scheduled_Duration__c
|
Boolean
|
||||
|
Scheduled Time
|
scheduled_time
|
Timestamp
|
WO → Job
|
Scheduled Date Time
|
SVMXC__Scheduled_Date_Time__c
|
Date/Time
|
||
|
Queue
|
queue
|
Relationship
|
OwnerId
|
OwnerId
|
Lookup(User,Queue)
|
|||
|
Owner
|
owner
|
Owner
|
OwnerId
|
|||||
|
Created By
|
CreatedById
|
|||||||
|
Service Board Job
|
SFDC Work Order
|
|||||||
|---|---|---|---|---|---|---|---|---|
|
Name
|
Identifier
|
Data Type
|
Namespace
|
Description
|
Flow
|
Field Label
|
Field/API Name
|
Data Type
|
|
Source of Truth
|
source_of_truth
|
Option List
|
ServiceMax - io
|
Location where the record is created (local or remote).
|
Integration Source
|
SVMXSB__SM_Integration_Source__c
|
Picklist
|
|
|
Integration Version
|
integration_version
|
Integer
|
Version Number
|
SVMXSB__SM_Version_Number__c
|
Number(18, 0)
|
|||