About Service Teams
Service Teams define your service organization’s structure, and can include Crews, Resources, and Equipment. To make Resources and Crews available for you to assign to open Jobs, they must be organized into Service Teams. After you create Service Teams, you can then assign one or more dispatchers to each team. One Service Team typically handles multiple concurrent Jobs.
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By default, you create and manage Service Teams on the Salesforce side to provide support for reporting functionality. However, Salesforce does not support hierarchies. Service Board can be configured to support Service Team creation and management, which provides support for hierarchies after initial one-way sync from Salesforce to Max. However, the current Service Board release does not support the use of Service Teams for reporting.
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