Service Teams, Territories, and Crews are composed of Resources, which are a key element for scheduling. A Resource can be a technician or a piece of equipment, and Resources are available for dispatch whether or not they have Salesforce login credentials. You create Resources on Salesforce, and the data is synced to Service Board during real-time sync. You can define user-level settings to personalize user experiences, specify technician credentials and qualifications, and assign shifts and shift plans to Resources.