Task Dependency

Android/iOS, Windows

14.0

New Feature

Control task execution sequence with task dependency rules

Field technicians can view and follow task dependencies within a Work Order, see which tasks are blocked or blocking others, and start or complete tasks only when required conditions from earlier tasks are met. For more details, see Control task execution sequence with task dependency rules for Android/iOS and Control task execution sequence with task dependency rules for Windows.

AI Chat

Windows

14.0

New Feature

AI Chat support in Windows Go

Technicians can interact with ServiceMax AI directly from supported records such as Work Order, Installed Product, Case, Location, and Account in Windows Go, with responses that include links to related records and source documents. For more details, see AI Chat support in Windows Go for Windows.

Communication

Windows

14.0

New Feature

Embedded Zinc access within Windows Go

Technicians can access messaging, hotlines, connected conversations, and broadcasts directly within Windows Go without switching applications, with record context carried into conversations. For more details, see Embedded Zinc access within Windows Go for Windows.

Timesheets

Android/iOS, Windows

14.0

Enhancement

Improved Timesheet accuracy and validation in ServiceMax Go

Technicians, supervisors, and managers see timesheet totals and summaries that reflect the latest calculations, with manually created or edited time entries included automatically and existing entries updated when source records change. For more details, see Improved Timesheet accuracy and validation in ServiceMax Go for Android/iOS and Improved Timesheet accuracy and validation in ServiceMax Go for Windows.

Issue Reporting

Android/iOS

14.0

Enhancement

Enhanced Issue Reporting with Service Product support and configurable fields

Technicians can report issues at the Service Product level using the Work Order > Service Product > Installed Product hierarchy, with offline search, alphabetical ordering, and consistent field sequencing matching the ServiceMax web application. For more details, see Enhanced Issue Reporting with Service Product support and configurable fields.

Team Calendar

Android/iOS

13.0

New Feature

Team Calendar for Smarter Team Collaboration

Technicians can now view up to five team members' schedules in a unified, color-coded calendar to coordinate work and balance workloads more effectively. For more details, see Team Calendar for Smarter Team Collaboration.

Data Synchronization

iOS

14.0

Enhancement

Background data download from push notifications

On iOS devices, the Go app automatically downloads record data in the background when a push notification arrives, so technicians can open records from notifications with less waiting time. For more details, see iOS: Background data download from push notifications.

Android/iOS

13.0

New Feature

Pull to Refresh — SFM View Refresh

Technicians can now perform a context-aware pull-to-refresh from the Overview tab, syncing only the data relevant to the current record for faster and more accurate updates. For more details, see Pull to Refresh — SFM View Refresh.

Technical Attributes

Windows

14.0

New Feature

Access Technical Attributes directly from tasks

Field technicians can identify Technical Attribute tasks using a dedicated icon, open and update Technical Attribute templates directly from tasks, and track time spent when labor tracking is enabled. For more details, see Access Technical Attributes directly from tasks for Windows.

Android/iOS, Windows

14.0

Enhancement

Support of Lookup datatype in Technical Attributes

Technicians can capture technical attributes with lookup datatypes by selecting from predefined values, improving data consistency and accuracy in the field. For more details, see Support of Lookup datatype in Technical Attributes for Android/iOS and Support of Lookup datatype in Technical Attributes for Windows.

Android/iOS

13.0

New Feature

Technical Attributes Tasks

Technicians can now capture and update Technical Attributes directly from tasks, with time-spent tracking and deep linking for quick follow-up actions. For more details, see Technical Attributes Tasks.

Work Plans

Android/iOS, Windows

14.0

Enhancement

Improved Work Plan title and description handling

Technicians can see a meaningful title for every Work Plan assignment in the Task List and multi-accept and multi-complete Tasks screen, with the app reading from the assignment record first and falling back to the linked Work Plan Library. For more details, see Improved Work Plan title and description handling for Android/iOS and Improved Work Plan title and description handling for Windows.

Android/iOS

13.0

New Feature

Work Plans for Simplified Field Execution

Technicians can now access tasks and replacement parts in a guided Work Plan view, with streamlined flows for consuming, returning, and managing serialized parts. For more details, see Work Plans for Simplified and Smarter Field Execution.

Pricing and Entitlement

Android/iOS, Windows

13.0

New Feature

Entitlement-based Pricing Enhancements for Service Products

Technicians can now see pricing for parts, labor, expenses, and travel automatically calculated based on the service product's entitlement history and work plan entitlements using Code011 logic. For more details, see Entitlement-based Pricing Enhancements for Service Products for Android/iOS and Entitlement-based Pricing Enhancements for Service Products for Windows.

Android/iOS, Windows

12.0

New Feature

Pricing Based on Service Products

Technicians can now rely on accurate pricing of parts, labor, expenses, and travel during debriefing, based on the entitlement status of the associated Service Product. For more details, see Pricing Based on Service Products for Android/iOS and Pricing Based on Service Products for Windows.

Scheduled Tasks

Windows

14.0

New Feature

Scheduled Tasks on ServiceMax Go calendar

Technicians can view scheduled tasks in Day, Week, and Agenda calendar views alongside work order events, review task details, and open tasks directly from the calendar. For more details, see Scheduled Tasks on ServiceMax Go calendar for Windows.

Android/iOS

13.0

New Feature

Scheduled Tasks

Technicians can now view and manage time-bound scheduled tasks directly in the calendar alongside their appointments. For more details, see Scheduled Tasks.

Notifications

Android/iOS, Windows

14.0

Enhancement

Notification read and unread status updates

Technicians and dispatchers can now clear all unread notifications at once using Mark All as Read and mark specific notifications as unread for follow-up, with status staying consistent across devices after sync. For more details, see Notification read and unread status updates for Android/iOS and Notification read and unread status updates for Windows.

Android/iOS, Windows

14.0

Enhancement

Improved handling of Configuration Sync update notifications

After a configuration sync completes, users no longer see the corresponding Configuration Sync update notification in their Notifications screen, so the notification tray reflects only current and pending notifications. For more details, see Improved Handling of Configuration Sync update Notifications for Android/iOS and Improved handling of Configuration Sync update notifications for Windows.

Android/iOS

12.0

New Feature

Notification Icon in Bottom Navigation Bar

Technicians can now access the notification center directly from the bottom navigation bar, with a badge indicating unread notifications. For more details, see Notification Icon in the Bottom Navigation Bar.

Windows

12.0

New Feature

Notification Icon in Left Navigation Bar

Technicians can now access the notification center directly from the left navigation bar, with a badge indicating unread notifications. For more details, see Notification Icon in the Left Navigation Bar.

Android/iOS

13.0

Enhancement

Notification Badge Enhancement

Technicians can now see a consistent badge count on the app icon and in-app notification bell that stays in sync with device system tray notifications and clears automatically on interaction. For more details, see Notification Badge Enhancement.

Barcode and QR Code

Android/iOS

12.0

New Feature

Parsing of Barcode and QR Code

Technicians can now scan barcodes and QR codes to automatically extract and populate relevant data fields into the appropriate SFM fields. For more details, see Parsing of Barcode and QR Code.

Android/iOS

11.0

New Feature

Barcode and QR Code Scan Configuration

Administrators can now configure the barcode widget in Mobile Console to enable scanning and quick actions across all Go app screens for technicians. For more details, see Barcode and QR Code Scan Configuration in Mobile Console.

Android/iOS

12.0

Enhancement

Enhanced Quick Actions for QR Codes

Technicians can now scan barcodes or QR codes to open the asset hierarchy with configurable deep link actions for the Installed Product object. For more details, see Enhanced Quick Actions for QR Codes.

DataGuide

Android/iOS

12.0

New Feature

DataGuide Form and PDF Generation from a Task

Technicians can now complete DataGuide Forms and generate PDFs directly from a Task, with automatic labor line creation when time tracking is required. For more details, see DataGuide Form and PDF Generation from a Task.

Parts Management

Android/iOS

14.0

Enhancement

Guided Add Part experience for Parts Consumption

Technicians can add parts not already recommended in the work plan and, when replacing serialized parts, the app automatically creates return orders for removed items based on configuration and repairability. For more details, see Guided Add Part experience for Parts Consumption.

Android/iOS

12.0

New Feature

Parts Consumption

Technicians can now record parts used when servicing equipment in a Work Plan directly from the Task List View, with built-in checks to prevent double consumption. For more details, see Parts Consumption.

Data Management

Android/iOS, Windows

12.0

New Feature

SVMX.SETNULL Literal Support

Administrators can now use the SVMX.SETNULL literal to clear existing field values programmatically across mappings, formulas, and output documents. For more details, see Support the SVMX.SETNULL Literal for Android/iOS and Support the SVMX.SETNULL Literal for Windows.

Task Management

Android/iOS, Windows

12.0

New Feature

Service Task Features

Technicians can now self-assign tasks, complete tasks in bulk, add Service Products to Work Orders, and track time spent on tasks with automatic labor line creation. For more details, see Service Task Features for Android/iOS and Service Task Features for Windows.

Android/iOS, Windows

11.0

New Feature

Task Management

Technicians can now access and manage service tasks grouped by Work Plan templates from the Appointment Details screen, including status changes, attachments, and SFM launches. For more details, see Task Management for Android/iOS and Task Management for Windows.

Android/iOS, Windows

12.0

Enhancement

Service Task Enhancements

Technicians can now use deep links for task screens, execute SFMs on Account or Location from tasks, and filter and search tasks more efficiently within a configurable appointment view. For more details, see Service Task Enhancements for Android/iOS and Service Task Enhancements for Windows.

Language Support

Android/iOS, Windows

11.0

New Feature

New Language Support

Technicians can now use the Go app in Danish and Norwegian, expanding multi-language support for global field service teams. For more details, see New Language Support for Android/iOS and New Language Support for Windows.

AI Actions

Windows

14.0

New Feature

AI Actions in Windows Go

Technicians can launch AI Actions directly from SFM wizard steps in Windows Go and receive AI-generated responses inline, with record links and source document references displayed automatically. For more details, see AI Actions in Windows Go for Windows.

Android/iOS

13.0

Enhancement

Async Background AI Actions

Technicians can now launch AI Actions from SFM Wizard steps and continue using the app while receiving in-app notifications when AI results are ready. For more details, see Async Background AI Actions.

Connectivity

Android/iOS, Windows

13.0

Enhancement

Improved Connectivity Detection

Technicians can now see persistent online and offline banners on key screens, replacing intrusive toasts for clearer connectivity awareness across devices. For more details, see Online / Offline State — Improved Connectivity Detection for Android/iOS and Online / Offline State — Improved Connectivity Detection for Windows.

Sync and Error Handling

Android/iOS, Windows

13.0

Enhancement

Sync Conflicts and Error Improvements

Technicians can now use redesigned conflict and error detail screens with clearer messaging to quickly understand and resolve sync issues. For more details, see Sync Conflicts and Error Improvements for Android/iOS and Sync Conflicts and Error Improvements for Windows.

Calendar Events

Android/iOS

13.0

Enhancement

Configurable Create Event

Administrators can now define custom SFM processes for event creation, enforcing field mapping, validation rules, and formulas in the mobile app. For more details, see Configurable Create Event.

Dashboard and Analytics

Android/iOS, Windows

13.0

Enhancement

Reset Dashboard and Analytics

Administrators can now visualize Reset App activity by unique users in the Mobile Console dashboard, with downloadable reports including user IDs and timestamps. For more details, see Reset Dashboard and Analytics for Android/iOS and Reset Dashboard and Analytics for Windows.

SFM Workflow

Android/iOS, Windows

14.0

Enhancement

Default landing tab and record count on related section tabs in SFM

Technicians can set a default landing tab for each flow so records open on their preferred tab, and View SFM tabs display a count of downloaded records for quick reference. For more details, see Default landing tab and record count on related section tabs in SFM for Android/iOS and Default landing tab and record count on related section tabs in SFM for Windows.

Android/iOS, Windows

14.0

Enhancement

Online search on child sections in View SFM

Technicians can now find related records using live online search in child sections, with results fetched from the backend as they type rather than being limited to initially loaded records. For more details, see Online search on child sections in View SFM for Android/iOS and Online search on child sections in View SFM for Windows.

Android/iOS, Windows

13.0

Enhancement

SFM Wizard Sequence Support

Technicians can now see SFM Wizards displayed in the exact sequence configured in SFM Lightning Wizard, when enabled by administrators in Mobile Console. For more details, see Support for the SFM Wizard Sequence for Android/iOS and Support for the SFM Wizard Sequence for Windows.

Android/iOS, Windows

12.0

Enhancement

SFM Record Redirection in Background Mode

Technicians can now be redirected to the source or target record after a background SFM execution, using the Display Record on Save setting. For more details, see SFM Record Redirection in Background Mode for Android/iOS and SFM Record Redirection in Background Mode for Windows.

Android/iOS, Windows

11.0

Enhancement

Redirection on SFM Save

Technicians can now be redirected to the source or target record on save, using the Display Record on Save setting in Wizard Step properties. For more details, see Redirection on SFM Save for Android/iOS and Redirection on SFM Save for Windows.

Android/iOS, Windows

11.0

Enhancement

Hiding Toast Message on SFM

Developers can now suppress toast messages on deeplink background execution by adding the hidemessage=true parameter to deeplinks. For more details, see Hiding of the Toast Message on SFM for Android/iOS and Hiding of the Toast Message on SFM for Windows.

User Preferences

Android/iOS, Windows

13.0

Enhancement

Persistent User Preferences Across Devices

Technicians can now retain their user preferences across device resets, app reinstalls, and device switches, as preferences are stored in the Salesforce database. For more details, see Persistent User Preferences Across Devices for Android/iOS and Persistent User Preferences across Devices for Windows.

Record Management

Android/iOS, Windows

12.0

Enhancement

Cloning Record Capability Enhancements

Administrators can now use the Allow Clone toggle in SFM designer to prevent technicians from unintended record duplication in the Go app. For more details, see Cloning Record Capability Enhancements for Android/iOS and Cloning Record Capability Enhancements for Windows.

Configuration Sync

Android/iOS, Windows

14.0

Enhancement

Custom message for Configuration Sync notifications

Administrators can now enter a custom title and message when sending configuration sync update notifications, which technicians see in both the device notification center and the in-app notifications list. For more details, see Custom message for Configuration Sync notifications for Android/iOS and Custom message for Configuration Sync notifications for Windows.

Android/iOS, Windows

12.0

Enhancement

Enhanced Reminder Alerts for Forced Configuration Sync

Technicians can now receive more frequent reminders and see visible indicators for pending forced configuration sync, with automatic sync triggered on alert dismissal. For more details, see Enhanced Reminder Alerts for Forced Configuration Sync for Android/iOS and Enhanced Reminder Alerts for Forced Configuration Sync for Windows.

Installed Base

Android/iOS, Windows

12.0

Enhancement

Mandatory Field Enforcement for IB Technical Attributes

Technicians are now required to complete mandatory fields when saving Installed Base Technical Attribute records, aligning the mobile experience with server-side configurations. For more details, see Mandatory Field Enforcement for Installed Base Technical Attributes for Android/iOS and Mandatory Field Enforcement for Installed Base Technical Attributes for Windows.

Android/iOS, Windows

12.0

Enhancement

Additional Field Details in IB Tree View

Technicians can now see two additional fields from Edit SFM settings displayed under the Installed Product name in the IB tree view for quick reference. For more details, see Additional Field Details in Installed Base Tree View for Android/iOS and Additional Field Details in Installed Base Tree View for Windows.

Attachments

Android/iOS, Windows

12.0

Enhancement

Improved File Naming Convention for Bulk File Upload

Technicians can now benefit from an improved default file naming format with an increment prefix when uploading multiple attachments from the gallery. For more details, see Improved File Naming Convention for Bulk File Upload for Android/iOS and Improved File Naming Convention for Bulk File Upload for Windows.

Visual Enhancements

Android/iOS, Windows

11.0

Enhancement

Visual Enhancements

Technicians can now use expandable multi-line text fields in Edit mode and see blue-colored lookup reference field values for improved usability and clarity. For more details, see Visual Enhancements for Android/iOS and Visual Enhancements for Windows.

Non-Functional Changes

Android

14.0

Enhancement

React Native upgrade for Android 16 compatibility

ServiceMax Go has been upgraded to a newer version of React Native to support Android 16 and modern Android devices. This ensures continued compatibility with current Android platform standards and improves consistency in layout and behavior on newer Android versions.

Android/iOS

14.0

Enhancement

Enhanced ServiceMax Go observability

ServiceMax Go is enhancing our analytics with additional updates.

Windows

14.0

Enhancement

Performance improvements

ServiceMax Go for Windows is enhanced to noticeably faster, with quicker screen loads and smoother navigation throughout the application. Overall app responsiveness and memory efficiency have been improved, especially when working with large datasets.