Service Modules > Investigations > Investigations for Administrators > Manage Investigation Solutions
Manage Investigation Solutions
You can manage solution entries in the Solutions dictionary to support investigation tracking, analysis, and completeness. This includes viewing, adding, editing, activating or deactivating, deleting, and bulk uploading entries to keep the dictionary accurate and up to date. You can also associate a Work Plan with a solution to define the parts, tasks, and steps needed to deliver the solution effectively.
To manage solutions, go to ServiceMax Setup > Investigations > Manage Solutions.
Administrators can perform the following Solution management tasks:
• Creating a Solution: Create a new Solution for use in investigation workflows.
• Editing a Solution: Edit an existing Solution to update its information for investigation use.
• Activating or Deactivating a Solution: Activate or deactivate a Solution to determine whether it is available for use in investigations.
• Importing Solutions: Import Solutions in bulk by uploading a CSV file to add or update multiple entries in the Solutions dictionary.
• Deleting a Solution: Delete a Solution that is no longer needed in investigation workflows.
• Solution Applicabilities: Configure Solution Applicabilities to display only the Solutions that match the Installed Product associated with an Investigation.
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