Activating or Deactivating Solution
You can activate or deactivate solutions to control whether they can be used in investigations. Inactive solutions are retained in the system for reference but cannot be assigned to new investigations.
To activate or deactivate a solution:
1. Go to ServiceMax Setup > Investigations > Manage Solutions.
The Solutions page is displayed.
2. To view all solutions, click All Solutions from the list view dropdown.
A list of solutions is displayed.
3. Click the Solution title to open the Details tab, and then click Edit.
The Edit Solution pop-up window is displayed.
4. Check or uncheck the Active box to activate or deactivate the solution.
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You can also update a solution’s active status in the following ways:
• On the Details tab, click the Edit Active icon next to the Active field, and then check or uncheck the box.
• On the Solutions page, click the More Actions menu next to the solution and select Edit, and then check or uncheck the Active box in the pop-up window.
• On the Solutions page, hover over the Active checkbox in the Active column, click the pencil icon to enable the checkbox, and then check or uncheck it to update the Active status.
In-line edits for activating or deactivating a solution do not save automatically. Click Save to apply the change or Cancel to discard it.
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5. After making the changes, click Save to apply the changes or Cancel to discard them.