SMS Notifications
You can send an SMS to the Customer's or the Service Manager's phone number to keep them informed about the technician's arrival, departure, or when a Work Order is updated. To do this, the SMS Action Service is added to the SFA Configuration - Action Service tab. You can also configure multiple phone numbers to send an SMS notification for either Salesforce or Geofence events.
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• The SMS feature is powered by Twilio and has an additional cost.
• Contact your ServiceMax Account Manager to purchase this feature.
• After the purchase, log a case with ServiceMax support requesting SMS feature enablement.
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Configuring SMS notifications includes the following steps: