AI Actions in Go App
The AI Actions feature enables users to execute AI-powered actions within the Go App while working on records. It enhances productivity by enabling users to generate summaries, insights, or other AI-driven outputs without leaving the record context.
This capability primarily serves in the Field Service industry, and is designed for field technicians, service engineers, and operations managers who need real-time assistance while working on-site.
AI action capabilities in Go App:
• Real-Time AI Assistance in the Field: Execute AI-powered workflows on work orders and service records, including generating summaries, insights, diagnostics, and parts recommendations.
• Multi-Agent Coordination: Coordinate multiple ServiceMax AI agents in a single workflow to retrieve documentation, check inventory, and create cases or work orders.
• Context-Aware Execution: AI outputs are scoped to the specific record being viewed, such as Work Orders, Cases, Installed Products, and Locations.
• Asynchronous Background Processing: Launch AI Actions and continue working in the app while results are processed in the background, with notifications when ready.
• Integrated Follow-Up Chat: Ask follow-up questions about AI-generated results directly in the Go App for Android and iOS without restarting the process.
• Administrative Control and Customization: Administrators can define, configure, test, and deploy AI Actions using the AI Console, including agent assignments and SFM transaction integration.