Viewing Work Order Summary
When you are logged in for the first time and you tap the work order event in Calendar - Day View/ Week View, the first matching view process is displayed in the right pane.
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If your administrator has defined an SFM View Process for Contact, you can tap the contact name to view the details using that process.
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If you have configured another view process using FSA options, then you need to invoke it from the Actions menu for a work order event. This view process is identified as the recent view process and is remembered until the user does not switch to a different view process.
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Recent view process is remembered even if the user logs out of the app and logs in again.
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If the record does not meet the qualifying criteria of any of the view processes, that view process is not displayed in the list of view processes in the Actions menu.