Product Integration > IoT — Connected Field Service > IoT Setup for Administrators > Configuring IoT Events > Map to Apex > Understanding Payload Structure for Standard Events
Understanding Payload Structure for Standard Events
The following request payload structure is required by ServiceMax in the request body of the event request for Standard Events.
{


"Asset": {


"ThingName": "<value>",


"ProductName": "<value>",


"InstalledProductName": "<value>",


"SerialNumber": "<value>"


},


"Event": {


"Subject": <value>,


"Description": <value>,


"Priority": <value>,


"EventTime": <value>,


"AlertType": <value>,


"Property": <value>,


"ServiceSessionID": <value>


},


"Custom Event": {


"Subject": <value>,


"Country": <value>,


"AccountNumber": <value>,


"Location": <value>,


"City": <value>,


"ModifiedTime": <value>,


},


"Others": {


"<Optional field1>": value1,


"<Optional field2>": value2,


...


"<Optional fieldN>": valueN,


}
In the JSON request:
• The default fields are case-insensitive to minimize errors
• All default fields are optional
• The Others group is optional and is used to send extra parameters required to apply the Installed Product Lookup configuration.
The default field details are explained in the following table.
Asset Group
Currently, no out-of-the-box functionality is associated with the Asset group, except for including the ThingName parameter value in the description field of a case, work order, or service request. It is introduced to collect specific data related to the asset for future/custom implementations.
Field
Required/Optional
Description
ThingName
Optional
Unique identifier for a connected IB that is invoking the event.
ProductName
Optional
Name of product type of the asset.
InstalledProductName
Optional
Name of a specific instance of a product at a location.
SerialNumber
Optional
Serial number of the installed product.
Event Group
The standard IoT events use information sent in this group to set various fields in the records created as a result of the event request. Refer to the following sections to learn about the field mappings used for each event.
Field
Required/Optional
Description
Subject
Optional
IoT event detail that will be saved as the target record's subject
Description
Optional
Detailed message about the IoT event
Priority
Optional
Priority level for the IoT event (takes numeric value)
EventTime
Optional
Date and Time of the IoT event occurrence. The value should be in GMT. See Salesforce date and date time format.
AlertType
Optional
Type associated with the IoT event
Property
Optional
Property associated with the IoT event
ServiceSessionID
Optional
Session ID of the connection
Others Group
Fields and data sent in this group apply the Installed Product Lookup configuration if the web service associated with the invoked event implements it (by using the IPLookup_IoT() method). The field names must exactly match the field names mentioned in the configuration. It is a case-sensitive match.
Field
Optional/Required
Description
Optional Parameters
Optional
Optional key-value pairs that can be passed in the payload
Sample Request Payload
The following is a sample request payload.
{
"Asset": {
"ThingName": "MR-1.5T-XDT-7768",
"ProductName": "MRI Machine",
"InstalledProductName": "MRI Machine #7768",
"SerialNumber": "MR-1.5T-XDT-7768"
},
"Event": {
"Subject": "Vibration detected during machine operation.",
"Description": "5.0 <= 5.5",
"Priority": "2",
"EventTime": "2015-12-29 22: 27: 06.006",
"AlertType": "Above",
"Property": "Vibration",
"ServiceSessionID": "DSBBB0056"
},
"Others": {
"ThingName": "MR-1.5T-XDT-7768",
"ModelYear": "2008",
"ProductionCode": "XDT"

}
}
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