Install and Configure ServiceMax > Configuring ServiceMax > Service Flow Manager > Service Flow Manager for Administrators > Custom Actions > Creating a Custom Action > Custom Action for an Email
Custom Action for an Email
Prerequisite
You must install the ServiceMax Core 23.1 or later server package and then run the configurator for the Custom Action of type Email to be available for configuration.
To configure a custom action of type email:
1. Go to ServiceMax Setup > Service Flow Manager > Custom Actions.
2. Select the object for which you want to create a custom action.
3. Click New in the User-defined Custom Actions section.
4. Select the Action Type as Email. The following SFM Custom Action screen is displayed.
5. Enter the details for the fields as described in the following table:
Fields
Description
Action Title*
Enter a title for the SFM custom action.
Action ID*
Enter a unique ID for the SFM custom action.
Description
Enter a description for the SFM custom action.
Email Template*
Select an Email template from the drop-down list. The drop-down list displays all the Email templates configured in the org.
You can create an email template in Salesforce Classic and Lightning using the App Launcher. Search for Email Template in the App launcher and create an email template, so that the same is available in the Email Template list.
* 
• The classic email templates do not have a related entity type and hence cannot be filtered by the object.
• If the email template is lightning and has a related entity type assigned to it, then it is filtered according to the selected object.
From Address*
Select the email address from which the email needs to be sent.
• User Email — The From email address of the user who invokes the custom action. For the Go app user, the From address is from the technician’s email.
• Organization-Wide Email Addresses — The list of Organization-Wide Email Addresses configured in the Salesforce org are available to all the profiles.
* 
The user must verify the Email Address if you select User Email or Organization-Wide Email Address. The return Emails are failed if the Email Addresses are not verified. You must instruct your users to verify their Email Addresses manually by navigating to their My Email Settings page in their personal account settings, and then clicking Resend Verification Email next to their Email Address. Users must click the link received in the email to verify the Email Address. If the Resend Verification Email option is not available, the return address is already verified.
Send Email Method
Select the type of web service invoked to send the email, Standard or Custom.
• Standard web service — Sends the email using Salesforce Email API.
• Custom web service — Sends the email using the custom Apex logic.
* 
When you select the Custom option, two additional fields Class Name and Method Name are available for configuration.
Class Name*
(Available only when the Send Email Method field is set to Custom)
Create a custom Apex class and enter that custom class name in this field. For more information on creating a custom class, see Sample Custom Apex Class to Send Email
Method Name*
(Available only when the Send Email Method field is set to Custom)
Create a custom Apex method and enter that custom method name in this field. For more information on creating a custom method, see Sample Custom Apex Class to Send Email
Click Add to define the list of parameters for the custom action. You can use static text or field values.
Parameter Name
Select a parameter name: To, CC, BCC, Recipient ID. Enter the email id to whom an email needs to be sent, or cc'd or bcc'd. The Recipient Id is the reference contact Id required by Salesforce to send an email. It can be the contact's ID related to the Work Order object or any dummy contact id.
The To and Recipient ID parameters are mandatory.
* 
You can configure any number of To, CC, and BCC parameters, but the Recipient ID parameter can be configured only once.
Parameter Value Type
Select a parameter value type: Field Name, Field Source, or Value.
Parameter Source
Select a parameter source. For the To, CC, and BCC parameters, the parameter source lists the source object's related object's email fields.
For the Recipient ID parameter, the parameter source lists the source object's contact reference lookup fields.
Parameter Value
Select or enter the parameter value. The options listed here are based on the Email ID of the Contact lookup fields.
6. Click Save & Close.
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