Service Modules > Proactive Maintenance > Preventive Maintenance > Preventive Maintenance Roles and Responsibilities
Preventive Maintenance Roles and Responsibilities
Preventive maintenance in ServiceMax Core involves several roles that work together to plan, schedule, execute, and measure maintenance activities.
The following table describes each role involved in Preventive Maintenance, the responsibilities they own, and the topics that describe the tasks and concepts relevant to that role.
Persona
Role
Responsibilities
Related Topics
Administrator
Business Administrator
• Enables and configures the Advanced PM Engine
• Defines global PM settings
• Sets up PM plan templates and task templates.
• Configures custom PM processes and schedules priorities.
End User
Maintenance Planner
Backoffice Administrator
Uses PM Plan Templates to create and manage the PM Plans for Installed Product
Dispatcher
Sets up service team members and equipment
Technician
Executes PM work orders and tasks on-site, manages technician equipment within the service team, and consumes parts through RMA and shipment processes tied to PM work.
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