Computing Technician Locations
The Map feature allows plotting of Technician's home location, current location, or both. This can be done by selecting the following radio buttons on the Locations map overlay.
• Home: Technician's home location coordinates are calculated either from the currently active Home Base record or the home address mentioned in the Technician’s record. These are stored in the Home Latitude and Home Longitude fields. Click Validate Address custom action to compute and set these values. These coordinates are used to plot the technician's home location on the map.
For computing the coordinates, Validate Address custom action picks the currently active home base record, if configured. Else, it picks technician's home address mentioned in the technician's record.
• Current: Technician's current location on the map is plotted using the coordinates mentioned in the Current Latitude and Current Longitude in the Technician's record. These can be automatically set if you have enabled GPS Location tracking in any of the ServiceMax mobile apps. For more information, see
Location Tracking.
• Both: Plots the map showing both technician's home and current location.