Get Price to Acknowledge Manually Entered Discounts

Service Flow Manager > SFM Transactions > SFM Designer for Admin > SFM Transactions > Manage Related SFM Configurations > Price Calculation > Get Price to Acknowledge Manually Entered Discounts

As part of the new code snippet Code011: Advanced Get Price, the pricing logic has been enhanced to acknowledge manually entered discounts for entitled parts or services consumed on a Work Order. This enhancement updates the way in which the Get Price code snippet interacts with manually entered discounts. It allows manual discount in scenarios where no parts discount has been defined or in scenarios where there is specialty pricing.

Use Case

The Field Service Engineer wants the manually added discounts for Work Detail lines on the entitled Work Orders to be considered for the Get Price logic even if the detail line has pricing information from a Service Contract or assigned Pricebook.

The following table explains the different scenarios that affect how manual discounts are applied in the new Get Price code snippet:

Is Parts Pricing Configured on the SCON?	Is Parts Discount Configured on the SCON?	Is Manual Discount Added to the Work Detail Line?	Manual Discount Considered for Price Calculation
No	Yes	Yes	No (Parts discount will override)
Yes	No	Yes	Yes(Manual discount will override)
Yes	Yes	No	Yes (Manual discount will override)
No	No	Yes	Yes (Manual discount will override)

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