Data Model and Access Permissions

Product Integration > IoT — Connected Field Service > IoT Setup for Administrators > Configuring IoT Events > Data Model and Access Permissions

This chapter provides information about data model related to IoT Setup and the needed access permissions.

This section describes the key objects and fields applicable to this feature.

Object	Description
Case*	Stores requests for service or maintenance on the impacted installed product. Used if your organization uses Cases as the starting point of your field service operations.
Work Order	Stores requests for field service on impacted installed product.
Service Request	Stores requests for service or maintenance on the impacted installed product. Can be used in place of Case if your ServiceMax license does not support Case object.
Installed Product	Stores details of the various actual installed products in your Installed Base. In ServiceMax IoT, installed product records are queried to determine the installed product record id corresponding to the asset that is generating the alert/invoking the event.
IOT Event	Stores the details of the event request received for machine event traceability and other analytics.

*The Case module is available only if allowed by your ServiceMax license. Please contact your ServiceMax admin to know the type of license used by your organization.

For more information, see Data Model.

Access and Permissions

This section provides the details about the minimum level of access required for each object in order to configure and use ServiceMax IoT. The permissions mentioned in this table are for the standard IoT events that are supported out of the box. When creating custom IoT events, grant appropriate permissions to required objects and their fields as per the implementation.

Object	Access Required
Case	Read, Create
Work Order	Read, Create
Service Request	Read, Create
Installed Product	Read
IOT Event	Read, Create
IOT Configuration*	Read (for connecting app sending the event request) Create, Edit, Delete (for admins configuring IoT Setup)
IOT Field Mappings**	Read (for all users) Create, Edit, Delete (for admins)

* IOT Configuration object is used to store IoT setup information and will be used by system admins only.

** IOT Field Mappings object is used to store IoT field mappings information. It will be used by system admins and external users.

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