Loaner Management
The Loaner Management process allows businesses to have visibility into the entitlement and repair cycles of loaner and rental assets.
The following personas are involved in loaner management:
• Call center agent
• Remote engineer
• Repair center technician
The following flow diagram displays the loaner management process.
The following process explains the management of loaners:
1. Initiate Return for Repair: The call center agent or remote engineer creates a Return for Repair request for the defective item.
2. Create Loaner Product Request: The call center agent or remote engineer creates a product request for the loaner item.
3. Create Loaner Return Order: The call center agent or remote engineer creates a return order for the loaner item.
4. Process shipment of loaner asset: The repair center or the call center initiates the return shipment process of the loaner item.
5. Asset Maintenance of the loaner item: The repair center does the asset maintenance of the loaner item.
6. Complete Depot Repair process for Defective Asset: The repair center completes the Return for Repair process for the defective asset.
7. Complete Depot Repair process for Loaner Asset: The repair center completes the Return for Repair process for the loaner asset.
8. Restock the loaner asset: The repair center updates the loaner asset for its location and status.