![]() |
Some of the objects are applicable only to customers with a Salesforce Field Service license. If you cannot access any of the new features in your org, contact your ServiceMax Account Executive or ServiceMax Support.
|
Name
|
API Name
|
Description
|
Minimum Permissions Required
|
---|---|---|---|
Account
|
Account
|
Represents an individual account, which is an organization or person involved with your business (such as customers, competitors, and partners).
In Salesforce, you store information about your customers using accounts and contacts. Accounts are companies that you are doing business with, and contacts are the people who work for them.
|
Read
|
Asset
|
Represents an item of commercial value, such as a product sold by your company or a competitor, that a customer has purchased and installed.
While products represent the items that your company sells, assets represent your customers' specific products.
Use assets to store information about your customers' products.
|
Read
|
|
AssetWarranty
|
Defines the warranty terms applicable to an asset along with any exclusions and extensions.
|
Create, Read, Update, Delete
|
|
Case
|
Represents a case, which is a customer issue or problem.
|
Create, Read, Update, Delete
|
|
Contact
|
Contact
|
Represents a contact, which is a person associated with an account.
|
Read
|
ContentVersion
|
Represents a specific version of a document in Salesforce CRM Content or Salesforce Files.
|
Create, Read, Update, Delete
|
|
ContractLineItem
|
Represents a product covered by a service contract (customer support agreement).
|
Create, Read, Update, Delete
|
|
Entitlement
|
Represents the customer support an account or contact is eligible to receive. Entitlements may be based on an asset, product, or service contract.
|
Read
|
|
Expense
|
Represents an expense linked to a work order. Service resource technicians can log expenses, such as tools or travel costs.
|
Read
|
|
Location
|
Represents a warehouse, service vehicle, work site, or other element of the region where your team performs field service work.
|
Create, Read, Update, Delete
|
|
MaintenancePlan
|
Represents a preventive maintenance schedule for one or more assets.
|
Create, Read, Update, Delete
|
|
Opportunity
|
Represents an opportunity, which is a sale or pending deal.
|
Create, Read, Update, Delete
|
|
OpportunityLineItem
|
Represents an opportunity line item, which is a member of the list of Product2 products associated with an Opportunity.
|
Create, Read, Update, Delete
|
|
Product2
|
Represents a product that your organization sells.
|
Read
|
|
ProductConsumed
|
Represents an item from your inventory used to complete a work order or work order line item in field service.
|
Create, Read, Update, Delete
|
|
ProductItem
|
Represents the stock of a particular product at a particular location in field service, such as all bolts stored in your main warehouse.
|
Read
|
|
ProductRequest
|
Represents an order for a part or parts in field service.
|
Create, Read, Update, Delete
|
|
ProductRequestLineItem
|
Represents a request for a part in field service. Product request line items are components of product requests.
|
Read
|
|
ProductServiceCampaign
|
Represents a set of activities to be performed on a product service campaign asset, such as a product recall for safety issues or product defects.
|
Create, Read, Update, Delete
|
|
ProductServiceCampaignItem
|
Represents a product service campaign's asset.
|
Create, Read, Update, Delete
|
|
ReturnOrder
|
Represents the return or repair of inventory or products in Field Service, or the return of order products in Order Management. This object is available in API version 42.0 and later.
Return orders are available in Lightning Experience, Salesforce Classic, the Salesforce mobile app, the Field Service mobile app for Android and iOS, and communities built using Salesforce Tabs + Visualforce.
|
Create, Read, Update, Delete
|
|
ReturnOrderLineItem
|
Represents a specific product that is returned or repaired as part of a return order in Field service, or a specific order item that is returned as part of a return order in Order Management. This object is available in API version 42.0 and later.
Return orders are available in Lightning Experience, Salesforce Classic, the Salesforce mobile app, the Field Service mobile app for Android and iOS, and communities built using Salesforce Tabs + Visualforce.
|
Create, Read, Update, Delete
|
|
ServiceContract
|
Represents a customer support contract (business agreement).
|
Create, Read, Update, Delete
|
|
ServiceResource
|
Represents a service technician or service crew in field service in Field Service and Lightning Scheduler.
|
Create, Read, Update, Delete
|
|
Shipment
|
Shipment
|
Represents the transport of inventory in field service.
|
Read
|
User
|
User
|
Represents a user in your organization.
|
Read
|
WarrantyTerm
|
Represents warranty terms defining the labor, parts, and expenses covered, along with any exchange options, provided to rectify issues with products. This object is available in API version 50.0 and later.
|
Read
|
|
WorkOrder
|
Represents field service work to be performed for a customer. This object is available in API version 36.0 and later.
WorkOrder and WorkOrder Line Item - Work Orders is the central object used to track repairs, perform maintenance activities, and other types of service requests. Work Orders and Work Order Items represent a task or series of tasks to be performed and related to an installed Asset.
|
Create, Read, Update, Delete
|
|
WorkOrderLineItem
|
Represents a subtask on a work order in field service. This object is available in API version 36.0 and later.
|
Create, Read, Update, Delete
|
![]() |
For the list of custom fields added to these standard objects and the field-level permissions, see the respective object topics.
|