Standard Objects Used in Asset 360

Asset 360 Suite > Field Service Asset 360 Data Model > Standard Objects Used in Asset 360

This section lists the standard objects used in Asset 360.

Some of the objects are applicable only to customers with a Salesforce Field Service license. If you cannot access any of the new features in your org, contact your ServiceMax Account Executive or ServiceMax Support.

Asset 360 functional entity is a Salesforce object either introduced by the Salesforce platform or introduced in the Asset 360 package. The following table lists the details of the standard objects for Asset 360.

Name	API Name	Description	Minimum Permissions Required
Account	Account	Represents an individual account, which is an organization or person involved with your business (such as customers, competitors, and partners). In Salesforce, you store information about your customers using accounts and contacts. Accounts are companies that you are doing business with, and contacts are the people who work for them.	Read
Asset	Asset	Represents an item of commercial value, such as a product sold by your company or a competitor, that a customer has purchased and installed. While products represent the items that your company sells, assets represent your customers' specific products. Use assets to store information about your customers' products.	Read
Asset Warranty	AssetWarranty	Defines the warranty terms applicable to an asset along with any exclusions and extensions.	Create, Read, Update, Delete
Case	Case	Represents a case, which is a customer issue or problem.	Create, Read, Update, Delete
Contact	Contact	Represents a contact, which is a person associated with an account.	Read
Content Version	ContentVersion	Represents a specific version of a document in Salesforce CRM Content or Salesforce Files.	Create, Read, Update, Delete
Contract Line Item	ContractLineItem	Represents a product covered by a service contract (customer support agreement).	Create, Read, Update, Delete
Entitlement	Entitlement	Represents the customer support an account or contact is eligible to receive. Entitlements may be based on an asset, product, or service contract.	Read
Expense	Expense	Represents an expense linked to a work order. Service resource technicians can log expenses, such as tools or travel costs.	Read
Location	Location	Represents a warehouse, service vehicle, work site, or other element of the region where your team performs field service work.	Create, Read, Update, Delete
Maintenance Plan	MaintenancePlan	Represents a preventive maintenance schedule for one or more assets.	Create, Read, Update, Delete
Opportunity	Opportunity	Represents an opportunity, which is a sale or pending deal.	Create, Read, Update, Delete
Opportunity Product	OpportunityLineItem	Represents an opportunity line item, which is a member of the list of Product2 products associated with an Opportunity.	Create, Read, Update, Delete
Product	Product2	Represents a product that your organization sells.	Read
Product Consumed	ProductConsumed	Represents an item from your inventory used to complete a work order or work order line item in field service.	Create, Read, Update, Delete
Product Item	ProductItem	Represents the stock of a particular product at a particular location in field service, such as all bolts stored in your main warehouse.	Read
Product Request	ProductRequest	Represents an order for a part or parts in field service.	Create, Read, Update, Delete
Product Request Line Item	ProductRequestLineItem	Represents a request for a part in field service. Product request line items are components of product requests.	Read
Product Service Campaign	ProductServiceCampaign	Represents a set of activities to be performed on a product service campaign asset, such as a product recall for safety issues or product defects.	Create, Read, Update, Delete
Product Service Campaign Item	ProductServiceCampaignItem	Represents a product service campaign's asset.	Create, Read, Update, Delete
Return Order	ReturnOrder	Represents the return or repair of inventory or products in Field Service, or the return of order products in Order Management. This object is available in API version 42.0 and later. Return orders are available in Lightning Experience, Salesforce Classic, the Salesforce mobile app, the Field Service mobile app for Android and iOS, and communities built using Salesforce Tabs + Visualforce.	Create, Read, Update, Delete
Return Order Line Item	ReturnOrderLineItem	Represents a specific product that is returned or repaired as part of a return order in Field service, or a specific order item that is returned as part of a return order in Order Management. This object is available in API version 42.0 and later. Return orders are available in Lightning Experience, Salesforce Classic, the Salesforce mobile app, the Field Service mobile app for Android and iOS, and communities built using Salesforce Tabs + Visualforce.	Create, Read, Update, Delete
Service Contract	ServiceContract	Represents a customer support contract (business agreement).	Create, Read, Update, Delete
Service Resource	ServiceResource	Represents a service technician or service crew in field service in Field Service and Lightning Scheduler.	Create, Read, Update, Delete
Shipment	Shipment	Represents the transport of inventory in field service.	Read
User	User	Represents a user in your organization.	Read
Warranty Term	WarrantyTerm	Represents warranty terms defining the labor, parts, and expenses covered, along with any exchange options, provided to rectify issues with products. This object is available in API version 50.0 and later.	Read
Work Order	WorkOrder	Represents field service work to be performed for a customer. This object is available in API version 36.0 and later. WorkOrder and WorkOrder Line Item - Work Orders is the central object used to track repairs, perform maintenance activities, and other types of service requests. Work Orders and Work Order Items represent a task or series of tasks to be performed and related to an installed Asset.	Create, Read, Update, Delete
Work Order Line Item	WorkOrderLineItem	Represents a subtask on a work order in field service. This object is available in API version 36.0 and later.	Create, Read, Update, Delete

For the list of custom fields added to these standard objects and the field-level permissions, see the respective object topics.

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