|
Field
|
API Name
|
Data Type
|
Description
|
Introduced In Asset 360 Version
|
Minimum Permissions Required
|
|---|---|---|---|---|---|
|
Standard Salesforce Fields
|
|||||
|
Account Name
|
AccountId
|
Lookup(Account)
|
The ID of the account associated with this case.
|
Winter '21
|
Read
|
|
Asset
|
AssetId
|
Lookup(Asset)
|
The ID of the Asset.
|
Winter '21
|
Read
|
|
Asset Warranty
|
AssetWarrantyId
|
Lookup(Asset Warranty)
|
The ID of the Asset associated with the warranty. Must be a valid asset warranty ID.
|
Winter '21
|
Create, Read, Update, Delete
|
|
Contact Name
|
ContactId
|
Lookup(Contact)
|
The ID of the associated contact.
|
Winter '21
|
Read
|
|
Entitlement Name
|
EntitlementId
|
Lookup(Entitlement)
|
The ID of the associated entitlement.
|
Winter '21
|
Create, Read, Update, Delete
|
|
Service Contract
|
ServiceContractId
|
Lookup(Service Contract)
|
The ID of the ServiceContract associated with the entitlement. Must be a valid ID.
|
Winter '21
|
Create, Read, Update, Delete
|
|
Custom Asset 360 Fields
|
|||||
|
Billing Type
|
SVMXA360__BillingType__c
|
Picklist
|
How the service order expenses are accounted for.
|
Spring '21
|
Create, Read, Update, Delete
|
|
Contract Line Item
|
SVMXA360__ContractLineItemId__c
|
Lookup
|
The ID of the associated Contract Line Item.
|
Spring '21
|
Create, Read, Update, Delete
|
|
Entitled Service
|
SVMXA360__EntitledServiceId__c
|
Lookup
|
Entitled service ID.
|
Spring '21
|
Create, Read, Update, Delete
|
|
Entitlement Date
|
SVMXA360__EntitlementDate__c
|
Date
|
The date on which the Case is entitled. The entitlement check will default it to 'Today' if this field is blank.
|
Winter '21
|
Create, Read, Update, Delete
|
|
Entitlement Notes
|
SVMXA360__EntitlementNotes__c
|
Long Text Area (2000)
|
Stores additional entitlement notes.
|
Winter '21
|
Create, Read, Update, Delete
|
|
Is Entitlement Performed
|
SVMXA360__IsEntitlementPerformed__c
|
Checkbox
|
Indicates whether the entitlement check is performed (True) or not (False).
|
Winter '21
|
Create, Read, Update, Delete
|
|
Perform Auto-Entitlement
|
SVMXA360__PerformAutoEntitlement__c
|
Checkbox
|
Setting this field to true will execute an entitlement check in the background. This process will also reset this field to false.
|
Winter '21
|
Create, Read, Update, Delete
|
|
Product Service Campaign
|
SVMXA360__ProductServiceCampaignId__c
|
Lookup
|
The Product Service Campaign related to the Case Record.
|
Spring '21
|
Create, Read, Update, Delete
|
|
Product Service Campaign Item
|
SVMXA360__ProductServiceCampaignItemId__c
|
Lookup
|
The Product Service Campaign Item Line related to the Case record.
|
Spring '21
|
Create, Read, Update, Delete
|
|
Supplier Warranty
|
SVMXA360__SupplierWarranty__c
|
Checkbox
|
This field when true indicates that there are supplier Warranties available.
|
8.0
|
Create, Read, Update, Delete
|