Zendesk Triggers
Use Zendesk events to set a trigger for workflow execution. To create an event for Zendesk, complete the following steps:
1. Place the pointer on the start icon 
, and then click 
or double-click . A list of triggers appears.
, and then click or double-click . A list of triggers appears.2. Select Zendesk. In the trigger configuration window, do one of the following:
◦ If a trigger is already created, select an existing trigger, and then click SAVE.
◦ To create a new trigger, click Create a new event for Zendesk, and then proceed with the following steps.
3. Edit the Trigger Label, if needed.
4. To add a Zendesk connector type, refer to Supported Zendesk Connector Types.
If you previously added a connector type, select the appropriate Connector Type, and under Connector Name, select the connector.
5. Click TEST to validate the connector.
6. In the Select Trigger list, select one of the following events:
◦ New Ticket—A ticket is created.
◦ Update Ticket—An existing ticket is updated.
◦ New User—A user is created.
◦ New Organization—An organization is created.
7. Under the Custom Filters section, click ADD, and then do the following:
a. Map the appropriate fields from the Trigger Data section to the Input field.
b. Select an appropriate value in the Condition list.
c. Set a value in the Expected field.
Click Add to add multiple custom filters. Click 
to delete any custom filter that you added.
to delete any custom filter that you added.For more information on custom filters, refer to Adding Custom Filters.
8. Click SAVE.