Get Users
Use the Get Users action to retrieve details of users.
Complete the following steps to use the Get Users action in your workflow:
1. Drag the Get Users action under Zendesk to the canvas, place the pointer on the action, and then click or double-click the action. The Get Users window opens.
2. Edit the Label, if needed. By default, the label name is the same as the action name.
3. To add a Zendesk connector type, refer to Supported Zendesk Connector Types.
If you previously added a connector type, select the appropriate Connector Type, and under Connector Name, select the connector.
4. Click TEST to validate the connector.
5. Click MAP CONNECTOR to execute the action using a connector that is different from the one that you are using to populate the input fields. In the Runtime Connector field, provide a valid Zendesk connector name. For more information about MAP CONNECTOR, see Using Map Connector.
6. In the Filter Organizations By list, select one of the following options:
User ID—Retrieves organizations based on the specified User ID.
Organization ID—Retrieves organizations based on the specified Organization ID.
External IDs—Provide a comma-separated list of External IDs to retrieve organizations associated with them.
If you do not apply any filters, details of all organizations are returned.
7. In the Include User Details list, select true to include details of all users associated with the group; otherwise select false.
8. In the Get Users list, select one of the following filters, and perform its respective task:
No action required.
In the Group ID list, select or specify the ID of the group.
User Role
In the User Role list, select the role of the user.
In the Organization ID list, select or specify the ID of the organization.
User IDs
In the User ID list, select or specify the ID of the user.
External IDs
In the External IDs field, provide a comma-separated list of external IDs to retrieve the users associated with them.
Using Search String
In the Search String field, provide a keyword filter the users.
9. Click Done.
Output schema
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