Update Service Request
Use the Update Service Request action to update a service request in ServiceMax.
Complete the following steps to use the Update Service Request action in your workflow:
1. Drag the Update Service Request action under Servicemax to the canvas, place the pointer on the action, and then click or double-click the action. The Update Service Request window opens.
2. Edit the Label, if needed. By default, the label name is the same as the action name.
3. To add a ServiceMax connector type, refer to Supported ServiceMax Connector Types.
If you previously added a connector type, select the appropriate Connector Type, and under Connector Name, select the connector.
4. Click TEST to validate the connector.
5. Click MAP CONNECTOR to execute the action using a connector that is different from the one that you are using to populate the input fields. In the Runtime Connector field, provide a valid ServiceMax connector name. For more information about MAP CONNECTOR, see Using Map Connector.
6. In the Service Request ID list, select or specify the service request ID to update the service request.
7. Select or specify the Account ID and Contact ID.
8. In the Preferred Start Time field, click to set the preferred start time in the ISO format.
9. Provide the Appointment Duration time.
10. In the Actual Initial Response field, click to specify the actual time when the initial response will be provided in ISO format.
11. In the ERP External ID field, provide the unique record identifier from the external ERP system
12. Select the Type, Priority, Status, and Service Request Source.
13. Click Show additional fields.
14. Provide the Alert Name, Alert Thing Name, Alert Priority, Alert Service Session ID, Alert Message, Alert Source Property and Alert Type of the service request, and in the Alert Time field, click to select the alert time in ISO format.
15. Provide the Product ID and Serial Number for the service request.
16. In the Closed On field, click to select the request closing time in ISO format, and in the Closed by list, select the user that closed the service request.
17. In the Contributing Factors field, provide any additional contributing factors of the service request.
18. Select Form to provide inputs for individual input fields listed in the form, or select Assign JSON to specify a single JSON with all required inputs.
If you chose Form
Under the Additional Parameters section, click Add, and do the following:
a. In the Parameter Name field, provide the API name of the parameter that you want to add. The field name should be similar to the field name specified in the API Documentation.
b. In the Value field, provide the value for the specified field.
Click Add to add multiple parameter name-value pairs. Click to delete any parameter name-value pair that you added.
If you chose Assign JSON
In the Additional Fields field, enter all required inputs in the [{"name":"string", "value":"string"}] format.
19. Click Done.
Output schema
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