Installation and Upgrade > Upgrading ThingWorx > Manual Upgrade > Windows Manual Upgrade > Manual Migration to ThingWorx 9.x: Windows
Manual Migration to ThingWorx 9.x: Windows
Refer to the upgrade table to determine your upgrade path. The steps below are for migration only. For an in-place upgrade, refer to Manual In-place Upgrade: Windows.
A.) Before You Upgrade 
1. Before beginning the upgrade, it is recommended to perform the following:
Database dump
Back up all data in the ThingworxStorage and ThingworxPlatform folders.
Back up the Tomcat_home folder. This includes the bin, conf, lib, temp, webapps, and work folders.
2. If you are using ThingWorx Apps in addition to ThingWorx platform:
a. Verify that the version of ThingWorx you are upgrading to is supported with the version of ThingWorx Apps. See ThingWorx Apps Upgrade Support Matrix.
b. There are steps that you must take before upgrading the platform. See Upgrading ThingWorx Apps before proceeding to the next step.
3. Obtain the latest version of ThingWorx at PTC Software Downloads.
4. If you also have Navigate installed, verify compatibility at ThingWorx Navigate Compatibility Matrix.
5. Verify that you are running the required versions of Tomcat and Java. Refer to the System Requirements for version requirements.
If you must upgrade your Java version, perform the ThingWorx upgrade before upgrading Java.
6. Tomcat Java option setting requirements may have changed between versions. Refer to the Apache Tomcat Java Option Settings to verify that your settings are correct.
7. If you are upgrading MSSQL, Azure SQL, or H2, the upgrade will fail if any of the custom index field values are missing in the data tables. Verify all custom index fields have values before starting the upgrade process.
If you fail to do so, the upgrade will fail and you will have to deploy the older version again (if schema updates were made, you must roll back/restore database) and add missing index values or remove the custom indexes from the data table and then perform upgrade.
8. Add the following to the Apache Tomcat Java Options:
B.) Export Data and Entities 
1. Stop Tomcat: In the Tomcat Properties, click Stop. Wait for Tomcat to stop.
2. It is highly recommended to back up the following folders before continuing:
Apache Software Foundation\Tomcat x.x\webapps\Thingworx
<Tomcat install location>:\\ThingworxStorage
3. Start Tomcat: In the Tomcat Properties, click Start. Restarting Tomcat assures that the database is clear before exporting.
4. Export entities and data:
a. In Composer, click Import/Export > Export > <export option>.
For more information on export options, refer to Importing and Exporting Data, Entities, and Extensions.
b. If necessary, click Include data.
Data and entities are exported to ThingworxStorage\exports.
Data export progress can be monitored in the Application Log.
5. Copy the data and entity export files and move to a safe location. You will import these files in a later step.
C.) Backup and Configure 
1. Backup and delete the file from the /ThingworxStorage/esapi directory.
The file is created upon startup of ThingWorx. If you want to retain any changes you have made, save the file outside of the ThingworxStorage directory and then proceed with removing the esapi directory. Upon startup, ThingWorx will recreate the file and you can add your custom regexes back into the file that was automatically generated.
Reference this topic for additional information.
2. Locate the keystore.jks file in the ThingworxStorage folder and move it to a safe place. You will add this file back to the ThingworxStorage folder post migration.
3. Locate the keystore-password file in the ThingworxPlatform folder and move it to a safe place. You will add this file back to the ThingworxPlatform folder post migration.
4. Note any extensions that are in use (located in ThingworxStorage\extensions). They will be reimported in a later step.
5. Stop Tomcat.
6. Delete the contents of the ThingworxStorage and ThingworxBackupStorage folders.
7. Delete the keystore-password file from the ThingworxPlatform folder.
8. Go to the Tomcat installation at \Apache Software Foundation\Tomcat x.x\webapps and delete the Thingworx.war file.
9. Delete the Thingworx folder located at Apache Software Foundation\Tomcat x.x\webapps.
10. Copy the Thingworx.war file for this version and place it in the following location of your Tomcat installation: \Apache Software Foundation\Tomcat x.x\webapps .
11. Enable extension import. By default, extension import is disabled for all users. Add the following to the platform-settings.json file. Add or update the following ExtensionPackageImportPolicy parameters to true to allow extensions to be imported.
"ExtensionPackageImportPolicy": {
"importEnabled": <true or false>,
"allowJarResources": <true or false>,
"allowJavascriptResources": <true or false>,
"allowCSSResources": <true or false>,
"allowJSONResources": <true or false>,
"allowWebAppResources": <true or false>,
"allowEntities": <true or false>,
"allowExtensibleEntities": <true or false>
12. If you are using H2 as a database with ThingWorx, a username and password must be added to the platform-settings.json file.
"password": "<changeme>",
"username": "twadmin"
13. Start Tomcat.
14. If you are reusing the old keystore.jks file, locate the keystore.jks and keystore-password files that you previously moved from the ThingworxStorage and ThingworxPlatform folders and paste in the respective folders.
15. To launch ThingWorx, go to <servername>\Thingworx in a web browser. Use the following login information:
Login Name: Administrator
Password: <Source server admin password>
D.) Upgrade to Java 11 
Java 11 is required for ThingWorx 9.2.0 and later. Refer to system requirements for details.
1. If you are upgrading to Java 11, the following steps are required. Skip this section if Java 11 is already installed.
a. Download OpenJDK or Java 11.
b. Unzip the downloaded openjdk-11 zip and copy the jdk-xxxx folder in the un-zipped folder.
c. Paste the jdk-xxxx folder in the following location: C:\Program Files\Java.
d. Verify that the JAVA_HOME system variable is configured to use the Java 11 directory location. For example, C:\Program Files\Java\jdk-11.0.7.
e. Edit the Path variable and add a new value: %JAVA_HOME%\bin.
f. To verify the Java version, open a command prompt and run the following command: java -version.
g. Update the path in the Tomcat Java settings.
h. Restart Tomcat.
E.) Import Data and Entities 
1. Move the export files back to ThingworxStorage\exports.
2. If necessary, obtain and import the latest versions of the extensions. You must import the 9.x versions of the extensions. PTC supported extensions are available on the ThingWorx Foundation downloads page.
3. If you upgraded from 8.x to 9.x and have Java extensions, see Migrating Java Extensions from 8.x to 9.x.
4. Import entities and data.
If you are upgrading to ThingWorx 9.2 or later, you must import the principals.xml before importing the entities.xml. Failure to do so will cause all permissions to be lost. For more information, see Importing Entities in 9.2 and Later.
a. In Composer, click Import/Export > From File.
b. Select the data and/or entities to import.
Select the Include Subsystems checkbox if you want to include the Subsystem settings of the imported entities (for example, if you are going from a test environment to production).
The following error is seen in the Application log for MSSQL upgrades and displays if there are any migrated service, property, or event names that have run time permissions configured and their name contains more than 256 characters. To fix this error, limit all service, property, and event names to less than 256 characters.
Error occurred while accessing the data provider
5. Review the Application logs to verify that there are no “missing principal” warning messages in the logs. If there are, refer to Importing Entities in 9.2 and Later for troubleshooting.
F.) Upgrade Additional Components 
If you are using Integration Connectors, you must obtain and install the latest version of the integration runtime. For more information, refer to Initial Setup of Integration Runtime Service for Integration Connectors.
If you are using ThingWorx Analytics as part of your solution, two installers are available to handle component upgrades:
Analytics Server – installs or upgrades Analytics Server and Analytics Extension
Platform Analytics – installs or upgrades Descriptive Analytics and Property Transforms
For more information about the upgrade procedures, see ThingWorx Analytics Upgrade, Modify, Repair
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