Signing Into Zinc
After you download and install Zinc, your next step is to sign in, either by using your company email address or your Salesforce login credentials. Typically, as a new user, you join an Organization (such as your company or team) that is already set up in Zinc. In this scenario, your Zinc administrator emails you an invitation to join your company or team's Organization. If you're a new user who is not part of a company or team that uses Zinc, and you want to start your own Organization's Zinc communication network, you can sign up at https://zinc-app.com/. After you sign into Zinc, you can move forward to set up your profile and add a phone number to your account.
To sign into Zinc:
1. Do one of the following:
◦ To sign into Zinc Web, click the link in your invitation email.
◦ To sign into Zinc Mobile or Zinc Desktop, open the app on your device.
2. To sign in with your Salesforce user account, click Sign in With Salesforce, and then on the Salesforce login page, enter your user credentials.
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Optionally, to sign into a specific Salesforce environment, at the bottom of the Zinc login page, click Advanced Settings, and then select an environment.
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3. To sign in with your company email address, on the login page, click Sign in With Email, and then on the signup page, enter your first and last name and email address and click Sign Up.
4. Open the verification email sent to you from Zinc, and then on the Zinc welcome page, enter the unique 4-digit code in the email.
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• Your security code is valid for 24 hours. If you need to sign in again after 24 hours, you are sent a new code.
• If you don't receive a verification code, make sure your inbox is not full, check your spam folder, and contact your system administrator to ensure that our email address, IP address, and domain are not blacklisted by your incoming email server. Ask your IT department to whitelist the zinc-app.com and email.zinc-app.com domains and our IP, zinc-app.com and 54.240.27.116.
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