Upgrading the ServiceMax Version
After you prepare a Salesforce org, you must upgrade the installed ServiceMax version to the latest release, which is required for Service Board.
To upgrade the ServiceMax version:
1. On the ServiceMax Release page, click the applicable Release Name.
2. In the Release Packages table, in the row for the latest release, click the appropriate package link (Production Installation or Sandbox Installation).
3. Log into a production or sandbox org.
4. Select the users and profiles for which you want to install the package, and then click Upgrade.
For more information:
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