Configuring Additional Parameters
In addition to enabling last-minute rescheduling, you can enable an additional parameter for specific rescheduling configurations. This parameter helps achieve graceful rescheduling when the duration of an event is extended or shortened, and subsequent events must be rescheduled.
The following are various example scenarios and outcomes:
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Scenario
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Rescheduling Outcome
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AdjustSubsequentPillarWithDispatchedDurationUpdate = TRUE
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The technician has a 1-hour job assigned at 10 AM.
When the technician arrives on-site, they realize that the job takes longer than expected.
The technician increases the duration of the current work order by 1 hour, creating an overlap with the subsequent event.
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Schedule Optimization moves the subsequent work order to the right depending on the buffer value and readjusts the technician's route.
If the route becomes non-optimizable, Schedule Optimization reschedules the subsequent work order automatically. Also, the first event in the optimizable area is rescheduled.
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The technician has a 2-hour job assigned at 10 AM.
When the technician arrives on-site, they realize that the job takes lesser time than assigned.
The technician decreases the duration of the current work order event by 30 minutes, creating a gap with the subsequent event.
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Schedule Optimization moves the subsequent work order to the left depending on the buffer value and readjusts the technician's route.
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The technician takes charge of the work order after the scheduled time.
The event shifts to the right and overlaps the subsequent work order.
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Schedule Optimization moves the subsequent work order to the right depending on the buffer value and readjusts the technician's route.
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The technician takes charge of the work order before the scheduled time.
The event shifts to the left and creates a gap with the subsequent work order.
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Schedule Optimization moves the subsequent work order to the left depending on the buffer value and readjusts the technician's route.
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The technician increases the duration of the current Work Order with a value more than the buffer value.
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Schedule Optimization moves the subsequent work order to the right and readjusts the route.
The route is inactivated if the movement of the subsequent work order causes an overlap with other fixed events present on that day. In this case, manual intervention is required.
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