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MTTS rule is not dependent on Dispatch Process stamping, it is populated even when WO does not qualify for Dispatch Process
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The first matching rule in the list is applied first. If you have hierarchical rules, you must place the most granular rules at the top. For example, if Rule 1 uses City only, and Rule 2 uses Zip and City, Rule 2 must be moved before Rule 1. If you do not place the rules in this order, Rule 2 is never considered for determining the MTTS of a work order. |