Service Bill of Material

Service Modules > Product Structure > Product Structure for Administrators > Service Bill of Material

The Service Bill of Material (Service BOM) provides a detailed list of the parts and materials necessary for servicing, maintaining, or repairing a product. This list ensures that the technicians have all the information they need to perform their tasks efficiently and accurately.

The key benefits are:

• Enhanced Visibility: Provides an overview of all parts, making it easier for technicians to identify and locate parts

• Improved Efficiency: Streamlines the repair and maintenance process, reducing downtime and increasing productivity with detailed parts lists.

Use Cases

• A technician at Iniscope International is dispatched to Life Line hospital to service a Soniscape SSI 1000 ultrasound machine. From the Product page for the SSI 1000, the technician opens the ServiceBOM tab and views the complete list of components, including probes, power modules, and display assemblies, without searching across multiple records. This gives the technician immediate visibility into every serviceable part for the unit before starting the repair.

For example: While preparing for the on-site visit, the technician opens the SSI 1000 Product record and reviews the full Service BOM to confirm the replacement probe is in stock before travelling to Life Line hospital.

• While diagnosing an intermittent imaging fault on a Soniscape SSI 800 at Life Line hospital, a technician opens the Service BOM in tree view. The hierarchical layout shows how the suspect probe assembly connects to its parent power module and child cable harness, allowing the technician to trace the fault path through parent-child relationships and identify the exact component to replace.

For example: The technician expands the imaging subsystem node in the tree, follows the connection from the failing probe up to its power module, and isolates the cable harness as the likely cause without dismantling unrelated assemblies.

• In the healthcare industry, a Service BOM for an MRI machine includes components such as the superconducting magnet, gradient coils, RF coils, cooling system, and control electronics. When a technician needs to service the MRI machine due to a cooling system alert, the Service BOM helps them quickly identify the specific parts required.

For example: A hospital's MRI machine triggers a fault related to the cooling system. The technician accesses the Service BOM for that specific MRI model and identifies the exact part and associated components needed. This allows the technician to quickly source the correct parts and avoid unnecessary downtime.

• For industrial equipment, a Service BOM might list parts such as motors, gears, hydraulic systems, and control panels. This detailed list helps technicians understand the machine's structure and locate the necessary parts for maintenance or repair.

• In the consumer electronics sector, a Service BOM for a smartphone might include the screen, battery, camera module, and internal circuitry. This helps technicians quickly identify and replace faulty components.

For example: A technician receives an alert indicating a malfunction in the smartphone's camera module. By referring to the Service BOM, the technician identifies the exact camera part, facilitating a swift and precise repair.

For a full list of scenarios where Product Structure capabilities support service workflows, see Use Cases for Product Structure.