Smart Sync is a way of triggering full sync, limiting the sync to a specific SFM.

It is applied only to the SFM transactions where technicians create a new record or edit an existing record, thereby synchronizing only the objects used by the current transactions and the attachments. By limiting the scope of the synchronization, the sync time is reduced drastically.

To configure Smart Sync as the default behavior when saving any SFM, define the group setting SET019. Enable Aggressive Sync (module ServiceMax iPad Client, submodule Synchronization) to Smart Sync.

Smart Sync is triggered when technicians’ mobile client is online. When they modify a record and tap Save, smart sync is triggered immediately, and the changes are synced to the server. Changes made to the server are synced back to the client only if you modify or save the same record from the mobile client.