Go > ServiceMax Go for Administrators > Configuring Core Features for Go > Service Flow Automation > Zinc Notification > SFA Configuration for Zinc Notification
SFA Configuration for Zinc Notification
Create advanced expressions using AND, OR, or brackets.
To configure push notifications:
1. Navigate to ServiceMax Setup > Mobile > Service Flow Automation. The Automation List page is displayed.
2. Click New Automation.
3. Enter values in the following tabs: Properties, Event Service, Event Trigger, Action Service, and Action Configuration.
4. Click Next to go to the next tab. Alternatively, you can click Previous to the previous tab or Cancel to the Automation List page. You must configure one tab and then move to the next tab in order of sequence.
5. Click Finish when all the required fields are filled with appropriate values.
Provide the details for the fields as described in the following table to configure values in the respective tabs.
Fields
Descriptions
Image
Fields marked with * are mandatory.
Properties tab
User Group Profile*
Select the ServiceMax Group Profile of the user or technician to whom the zinc messages must be sent.
* 
• The group profile is not considered when sending a Zinc message when the Salesforce record is updated.
• You can also choose multiple group profiles.
Automation Name*
Enter a relevant name for the zinc conversation.
Description
Enter a description for the zinc conversation.
Active Automation Rule
Enable this toggle button to activate the Zinc.
Stop Processing More Automation
Enable this to stop applying other automation rules to the push notification configuration.
Event Service tab
Choose an Event Service
Zinc can be configured to be sent when a record is created or updated on Salesforce by choosing the Event Service as Salesforce. You must select a Salesforce Event Trigger.
Record Updated
Choose this option to send a message when a record is updated on Salesforce.
Record Created
Choose this option to send a message when a record is created on Salesforce.
Record Created and Updated
Choose this option to send a message when a record is created on Salesforce.
Record Field Updated
Choose this option to send a message when a specific field on a record is updated on Salesforce.
* 
When this field is selected, additional fields, Updated Field Name, and Expression are available to configure advanced expressions.
* 
When you configure an SFA process for the Event Service type as Salesforce, you must identify the fields that are expected to change and result in a message or conversation and add the field(s) to the SFA Field Set of the objects - Work Order, ServiceMax Event, and Salesforce Event. This applies to the following Salesforce Event Trigger.
• Record Created
• Record Updated
• Record Created or Updated
• Record Field Updated
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