Push Notifications
Android and iOS
Technicians can receive push notifications for changes made to the Work Order (WO) object, and custom objects on their iOS/Android devices. The notification is triggered for all the standard, managed, and custom objects in the org when any one of the following conditions are met:
• when a WO record is created
• when a WO record is updated
• when a WO record is either created or updated
• when a WO record field is updated
• when a Salesforce/ServiceMax event record is created or updated
For more information about Push Notifications, see Prerequisites for Push and SMS Notification and Configure Push Notification.
The notification UI on the ServiceMax Go for iOS/Android app varies based on the Push Notification configuration. The following screenshot displays a sample push notification.
Key Points
• The Notification settings on the device are respected. For example, Suggest actions and replies, App icon Badges, Do not disturb, etc., are respected.
• Notifications are delivered even when the app is in the background or foreground or when the device is locked.
• Notifications are grouped by the ServiceMax Go app on the device notifications panel.
Windows
Technicians can receive push notifications for changes made to the Work Order (WO) object on their Windows laptop and tablet devices. The notification is triggered for a WO record or a Salesforce or ServiceMax event record when any one of the following conditions are met:
• when a WO record is created
• when a WO record is updated
• when a WO record is either created or updated
• when a WO record field is updated
• when a Salesforce/ServiceMax event record is created or updated
 | Push notifications apply to Work Order, Salesforce Event, and ServiceMax Event objects only. |
For more information about Push Notifications, see Prerequisites for Push and SMS Notification and Configure Push Notification.
The notification UI on the ServiceMax Go for Windows app varies based on the Push Notification configuration. The following screenshot displays a sample push notification for Work Order record update.
