Key Features of ServiceMax Go
Android and iOS
ServiceMax Go for iOS and ServiceMax Go for Android are field-ready apps that are designed with field technicians and engineers in mind. It empowers field workers to manage work schedules and complete complex work orders and provides a modern user interface that can be used on iOS and Android phones and tablets. The app is configured using ServiceMax Service Flow Manager. The sync logic resides on the Sync Gateway.
The key features of ServiceMax Go app are:
• Single sign-on (SSO) and OAuth 2.0 to ensure seamless, secure access.
• ecure Account Access with another layer of security using Multi-Factor Authentication. While using a TOTP method of verification will work, the ServiceMax Go app has been certified with Salesforce Authenticator mobile app. For more information about the multiple methods of verification, see
Salesforce Documentation.
• Functional similarity between Phone and Tablet.
• Tablet optimized layout using split-pane views.
• Core synchronization logic resides on the Sync Gateway, which supports all the data synchronization and data purging options.
• Supports Day View, Week View (on tablets), Agenda View, and Map View of the technician's calendar with easy drill down to associated Work Orders.
• Technicians can access everything that they need to deliver quick field service for their service calls on their mobile devices.
• Supports 22 languages, namely Chinese (Simplified), Chinese (Traditional), Dutch, French, German, Italian, Japanese, Korean, Portuguese (Brazilian), Spanish, Swedish, Finnish, Thai, Vietnamese, Russian, Turkish, Hebrew, Arabic, Polish, Slovak, Czech, and Indonesian. For more information on the languages, refer to
Language Support and Translation.
For more information, see
Feature Comparison Matrix.
Windows
ServiceMax Go for Windows is a field-ready app designed with field technicians and engineers in mind. It empowers field workers to manage work schedules and complete complex work orders and provides a modern user interface that can be used on Windows laptop and tablets. The app is configured using ServiceMax Service Flow Manager and supported in Desktop and Tablet modes. The sync logic resides on the Sync Gateway. Following are the key features of ServiceMax Go for WindowsApp:
• Single sign-on (SSO) and OAuth 2.0 to ensure seamless, secure access.
• Secure Account Access with another layer of security using Multi-Factor Authentication. While using a TOTP method of verification will work, the ServiceMax Go app has been certified with Salesforce Authenticator mobile app. For more information about the multiple methods of verification, see
Salesforce Documentation.
• Targeting Windows users, the UI enables them to quickly view and enter data.
• New Calendar views including Agenda, Day, Week, and Appointment detail.
• SFM features include offline and inline data validations, execution of formulas, and other business logic.
• Checklist features on parity with ServiceMax Go iOS / Android without the need for any reconfiguration of Checklist templates.
• Faster and reliable synchronization with the Sync Gateway without the need for additional configuration.
• Universal links that enable other apps or browsers to launch and link to specific screens in the Windows app.
• Push Notifications to notify when data on Salesforce is created or updated.
• Supports 22 languages, namely Chinese (Simplified), Chinese (Traditional), Dutch, French, German, Italian, Japanese, Korean, Portuguese (Brazilian), Spanish, Swedish, Finnish, Thai, Vietnamese, Russian, Turkish, Hebrew, Arabic, Polish, Slovak, Czech, and Indonesian. For more information on the languages, refer to
Language Support and Translation.
For more information, see
Feature Comparison Matrix.