Service Modules > Work Order Management > Depot Service Management > Depot Service for End Users > Depot Queue for Supervisors and Technicians > Managing Depot Queue Items in Summary Mode > Viewing Queue Items
Viewing Queue Items
The Summary mode page gives Supervisors and Technicians with Supervisor permission a quick view of queue items grouped by Workstation, Serial Number, and assigned Technician. It includes a pie chart showing task statuses in different colors and a section that tracks count of In Progress and Hold items, excluding Cancelled and On Hold, for efficient monitoring.
Prerequisite
Before performing actions on the Summary mode page, ensure that:
• You can view the Summary mode if you must have supervisor permission even if you are not logged in as a technician at the covered location. For more information, see Default Queue Modes by User Role.
• You have access to the Summary mode. For more information, check with your administrator.
To view queue items in the Summary mode:
1. Sign in to your org as a Supervisor or Technician. The Salesforce Home page is displayed.
2. Click the App Launcher icon and search for Depot Console.
Depot Console Screen
3. Click the Depot Console.
4. Go to the Depot Queue tab. The Depot Queue page is displayed.
5. Select a Workstation from the list of workstation under “All Workstations” drop-down.
6. Select the type of Work Plan (Logistics, Service, or All) from “All Type” drop-down.The Summary mode displays the list of queue items relevant to your selection.
* 
The search results display the number of queue items that match the selection criteria. For example, “Showing 27 of 27” indicates there are 27 queue items that belong to the selected depot location, workstation, and type of Work Plan.
7. Select an interval for which you want to view queue items from the Date Picker filter:
◦ Next 14 Days
◦ Next 7 Days
◦ Last 14 Days
◦ Last 7 Days
◦ Tomorrow
◦ Today
◦ Yesterday
* 
The default selected date range is “Next 14 Days” for the selected depot location.
8. Select either of the following cards to view queue items relevant to these views:
◦ Workstation
◦ Serial Number
◦ Technician
* 
The Summary mode displays both assigned and unassigned records for all the three tabs: Workstation, Serial Number, and Technician tabs.
All cards under the Summary mode displays the list of queue items relevant to your selection.
Summary Mode Tabs
The Summary mode comprises of three tabs to display results matching the filter criteria based on the logged in user profile:
• Workstation
• Serial Number
• Technician
Workstation Tab
The Workstation tab in the Summary mode provides specific details of relevant workstations and tasks in progress based on the filters applied.
Viewing Queue Items in Summary mode Workstation Tab
The table below lists the fields and related descriptions for the Workstation tab.
Field/Button
Description
Workstation
Specifies the total number of workstations displayed including assigned and unassigned workstations.
Workstation Name
Specifies the name of the workstation on the card headers.
* 
This displays “Unassigned” if the workstation is not assigned.
Quick Summary
Lists the summary of the workstation displayed under the Workstation Name with the following details:
• Work Plans – Total number of work plans
• Work Order – Total number of work orders
• Due Date – Summary header of the Start Date and End Dates for the work plans
• Estimated Time Left – Total estimated duration of all work plans
* 
To ensure the Estimated Time is reflects correctly, the Default Time Zone and logged in user’s time zone must be same. For more information about field value mapping from Work Plan to Depot Queue Item, see Depot Management Rules.
• Priority — Indicates the highest priority amongst all the listed priority of queue items. For example, if there are High, Medium, and Low, then High is displayed. If there are only Medium and Low priority items, then Medium is displayed.
• Progress Bar – Total number of tasks completed out of the total number of tasks assigned for the workstation
Expand all/Collapse all
Expands or collapse workstation cards if there are more than one workstation for selected filters.
* 
Expand all displays the detailed information about each workstation whereas Collapse all displays the summary information relevant to the displayed workstations.
Priority
Specifies the Work Order’s priority, such as High, Medium, or Low, for the associated queue asset. This allows Supervisors to identify urgent queue items and schedule others for later.
* 
The Work Orders’ priority field supports custom picklist values. Administrators must ensure these same values are configured in the Priority field of the Depot Queue Item. For example, if a Work Order’s priority is set to Normal or Critical, then these values must be configured in order to view them in the Depot Status Board or the Queue Overview tab.
Progress
Highlights the progress of the repair process for a Work Order. It also includes the total number of tasks, including completed and cancelled.
For example, 2/14 to display 2 tasks out of 14 tasks are either completed or cancelled.
Current Workstation
Displays the name of the workstation, where the technician executes the work plan.
Work Plan
Indicates the work plan associated with the workstation.
Due Date
Displays the due date to complete the repair of queue items in dd/mm/yyyy format and time. This also highlights queue items in red that are Past Due or Due date at-risk.
Serial Number
Indicates the serial number of the queue asset or product.
All Tasks
Lists the total number of tasks and a pie chart with different statuses of the tasks:
• Complete
• In Progress
• Hold
• New
• Cancelled
• Waiting
• Others
* 
Any other status values that are not added to the pre-configured picklist values are displayed as Others.
Task in Progress
Indicates the count of the in-progress tasks. It displays the list of technicians with the number of tasks assigned.
Save all changes/ Discard all
Buttons to save or cancel changes made in the view.
Serial Number Tab
The Serial Number tab in the Summary mode provides with specific details of cards grouped by serial number based on the filters applied.
Viewing Queue Items in Summary mode Serial Number Tab
The table below lists the fields and related descriptions for the Serial Number tab.
Field/Button
Description
Serial Number Group
Specifies the total number of serial number cards displayed.
Serial Number Name
Specifies the name of the serial number.
Quick Summary
Lists the summary of the serial number cards displayed under the Serial Number Name with the following details:
• Work Plans – Total number of work plans
• Work Order – Total number of work orders
• Due Date – Summary header of the Start Date and End Dates for the work plans
• Estimated Time Left – Total estimated duration of all work plans
* 
To ensure the Estimated Time is reflects correctly, the Default Time Zone and logged in user’s time zone must be same. For more information about field value mapping from Work Plan to Depot Queue Item, see Depot Management Rules.
• Priority — Indicates the highest priority amongst all the listed priority of queue items. For example, if there are High, Medium, and Low, then High is displayed. If there are only Medium and Low priority items, then Medium is displayed.
• Progress Bar – Total number of tasks completed out of the total number of tasks assigned for the workstation
Expand all/Collapse all
Expands or collapse serial number cards if there are more than one serial number cards for selected filters
* 
Expand all displays the detailed information about each serial number whereas Collapse all displays the summary information relevant to the displayed serial number.
Priority
Specifies the Work Order’s priority, such as High, Medium, or Low, for the associated queue asset. This allows Supervisors to identify urgent queue items and schedule others for later.
* 
The Work Orders’ priority field supports custom picklist values. Administrators must ensure these same values are configured in the Priority field of the Depot Queue Item. For example, if a Work Order’s priority is set to Normal or Critical, then these values must be configured in order to view them in the Depot Status Board or the Queue Overview tab.
Progress
Highlights the progress of the repair process for a Work Order. It also includes the total number of tasks, including completed and cancelled.
For example, 2/14 to display 2 tasks out of 14 tasks are either completed or cancelled.
Current Workstation
Displays the name of the workstation, where the technician executes the work plan. The date when the workstation was assigned to the technician is also displayed. The Current Technicians list all the technicians that belong to the selected workstation.
Work Plan
Indicates the work plan associated with the serial number.
Due Date
Displays the due date to complete the repair of queue items in dd/mm/yyyy format and time. This also highlights queue items in red that are Past Due or Due date at-risk.
Serial Number
Indicates the serial number of the queue asset or product.
All Tasks
Lists the total number of tasks and a pie chart with different statuses of the tasks:
• Complete
• In Progress
• Hold
• New
• Cancelled
• Waiting
• Others
* 
Any other status values that are not added to the pre-configured picklist values are displayed as Others. For example, Will be Done is a custom picklist value for the Status field.
Task in Progress
Gives the count of the in progress tasks. It displays the list of technicians with the number of tasks assigned.
Save all changes/ Discard all
Buttons to save or cancel changes made in the view.
Technician Tab
The Technician tab in the Summary mode provides with specific details of cards grouped by technicians based on the filters applied.
Viewing Queue Items in Summary mode Technician Tab
The table below lists the fields and related descriptions for the Technician tab.
Field/Button
Description
Technician Group
Specifies the total number of technician cards displayed.
Technician Name
Displays the name of the technician.
Quick Summary
Lists the summary of the technician cards displayed under the Technician Name with the following details:
• Work Plans – Total number of work plans relevant to the selected technician
• Due Date – Summary header of the Start Date and End Dates for tasks
• Estimated Time Left – Total estimated duration of all work plans
* 
To ensure the Estimated Time is reflects correctly, the Default Time Zone and logged in user’s time zone must be same. For more information about field value mapping from Work Plan to Depot Queue Item, see Depot Management Rules.
• Priority — Indicates the highest priority amongst all the listed priority of queue items. For example, if there are High, Medium, and Low, then High is displayed. If there are only Medium and Low priority items, then Medium is displayed.
• Progress Bar – Total number of tasks completed out of the total number of tasks assigned for the workstation
Expand all/Collapse all
Expands or collapse technician cards if there are more than one technician cards for selected filters.
* 
Expand all displays the detailed information about each technician whereas Collapse all displays the summary information relevant to the displayed technician.
Status
The status of tasks indicated in different colors:
• Complete
• In Progress
• Hold
• New
• Cancelled
• Waiting
• Others
* 
Any other status values that are not added to the pre-configured picklist values are displayed as Others. For example, Will be Done is a custom picklist value for the Status field.
Task
Indicates the name of the task with Estimated Time left to complete the task.
Work Plan
Displays the work plan relevant to the selected task.
Task Due Date
Indicates the due date to complete the task in dd/mm/yyyy format.
Assign To
Specifies that the selected task to a different technician.
All Tasks
Lists the total number of tasks and a pie chart with different statuses of the tasks:
• Complete
• In Progress
• Hold
• New
• Cancelled
• Waiting
• Others
* 
Any other status values that are not added to the pre-configured picklist values are displayed as Others. For example, Will be Done is a custom picklist value for the Status field.
Task in Progress
Indicates the count of the in progress tasks. It displays the list of technicians with the number of tasks assigned.
Save all changes/ Discard all
Buttons to save or cancel changes made in the view.
Reference Topics
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