Depot Match Considerations in 25.1
After configuring attributes for a Depot using
Depot Qualifier, the engine matches the product or address data retrieved based on the
Depot Locator Match Settings with the attributes configured in the Depot Qualifier, and automatically assign the most suitable depot for faulty products added in the Depot Service Request.
The depot engine evaluates and assigns the appropriate depot to a product in the following sequence:
1. Product and Geographical Match: If the combination of Product attributes and Geographical attributes configured for a depot matches the faulty Product added in the Depot Service Request, the depot is assigned.
2. Product Match: If the combination is not found, the engine attempts to match the product attributes configured for a depot with the faulty Product added in the Depot Service Request and assigns the depot.
3. Geographical Match: If the Product attributes match is not found, the engine attempts to match the geographical attributes in the following sequence:
◦ Zip Range: The engine attempts to match the defined zip range.
◦ Exact Zip Code: If the zip range does not match, it attempts an exact zip code match.
◦ City: If no zip code is configured, it attempts to match the city.
◦ State: If the city does not match, it evaluates the state.
◦ Country: If no state match is found, the engine matches based on the country.