LinkedSFM_WO_001

Add/Edit Products Serviced

This transaction is used to add or modify products serviced on a work order. This is used when Multiple products at a site are touched on a single visit.

WO-TDM001

Cancel Work Order

This SFM transaction is used to allow users to cancel a work order.

Close_WO

Close Work Order

This transaction is used close open Work Order

WO-TDM002

Evaluate Depot Repair Order

This SFM transaction is used by a bench technician to evaluate and record initial findings on an incoming product.

WO_SLA_001

Initial Response Completed on Work Order

This SFM transaction is used to update the actual response time to the current date and time.

WO_SLA_003

Issue Resolved on Work Order

This SFM transaction is used to update the actual restoration time to the current date and time.

TDM017

Manage Work Order Lines - Estimates

This SFM transaction is used to create or edit Estimate lines in a work order. Estimate line types can be of Parts, labor, expense or travel.

Note: This has Before Save/Update web service & Get Price button to calculate price using JavaScript code snippet. It has another Get Price button to invoke the old Apex web service for Get Price, which is shown by default in iPad App.

TDM018

Manage Work Order Lines - Parts Requests

This SFM transaction is used to create or edit Parts Request lines in a work order

TDM016

Manage Work Order Lines - Usage

This SFM transaction is used to enter parts, labor and expenses used in a work order. This is typically used at the end of the resolution, before the work order is closed.

Note: This has Before Save/Update web service & Get Price button to calculate price using JavaScript code snippet. It has another Get Price button to invoke the old Apex web service for Get Price, which is shown by default in iPad App. It has After Add Record web service to set Work Order Is Billable to true or false depending on the values of group configuration settings SET015 and SET016 under module Work Order and submodule Create Work Order Lines VF. It has Data Validation Rule for Labor tab, to validate that start date time is not greater than or equal to end date time.

WO_SLA_002

Onsite Response Completed on Work Order

This SFM transaction is used to update the onsite response time to the current date and time.

WO_SLA_004

Service Restored on Work Order

This SFM transaction is used to update the actual resolution time to the current date and time.