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Use Case
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Scenario
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Running the Timesheet engine on demand at payroll cutoff
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An administrator at Iniscope International runs the Timesheet engine on demand on the last Friday of the month so service technicians who repair Soniscape SSI 1000 ultrasound machines at hospitals receive finalized time entries before payroll closes. The administrator opens the Timesheet configuration template, switches to the Autofill tab, and triggers Run Now instead of waiting for the nightly schedule. This matters because payroll administrators get complete data on time, technicians get accurate paychecks, and finance teams close the period without manual validation. For more information, see Executing Timesheet Engine using Run Now.
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Splitting multi-day field events across business hours
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A service supervisor at Iniscope International schedules a four-day onsite installation of Soniscape SSI 800 ultrasound systems at a regional research laboratory. The event spans regular business days, a public holiday, and a 24-hour window. The Timesheet engine splits the event into per-day time entries that respect each day's defined business hours and the holiday calendar. This matters because supervisors get an accurate per-day view of technician effort, customers see correct billable time on long installations, and finance teams avoid disputes over holiday hours. For more information, see Splitting Multi-Day Events using Business Hours.
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Capturing manual time entries with business and non-business hour accuracy
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A field service technician at Iniscope International completes an emergency repair on a Soniscape microscope at a hospital pathology lab between 10:00 AM and 5:00 PM, crossing the standard 8:00 AM to 4:00 PM business window. The technician creates the time entry manually in the ServiceMax Go app and refreshes the timesheet. The engine recalculates business and non-business hours and updates the daily summary. This matters because technicians log work as it happens, supervisors see correct utilization, and overtime gets paid against the right policy. For more information, see Processing Manual Time Entries for Daily Summary and Business Hours Calculation.
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Reflecting source record changes in time entries automatically
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A service supervisor at Iniscope International updates the start and end times on a work detail record after a technician finishes a laser calibration visit for a Soniscape laser system at a research facility. The Timesheet engine reprocesses the linked time entry, honors the User Override flag where supervisors locked manual edits, and refreshes the daily summary. This matters because supervisors correct field data without rebuilding timesheets, technicians keep their manual adjustments intact, and reporting stays consistent with the source of truth. For more information, see Time Entries and Daily Summary Update from Source Record Updates.
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Generating future timesheets before planned absence
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A field service technician at Iniscope International plans a six-week paternity leave and generates timesheets in advance for the entire leave period before handing over Soniscape SSI 1000 service calls to a colleague. The technician opens the Timesheets list view and uses Generate Future Timesheets for up to one year ahead, one user at a time. This matters because payroll administrators process absences without gaps, supervisors plan coverage with confidence, and technicians return to a clean timesheet backlog. For more information, see Generate Future Timesheets.
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