Searching for Groupings of Non-Consecutive Serial Numbers
The FCO Search functionality supports searching long strings of semi-colon-separated serial numbers and generating FCO result lines from that string. The search capability helps to assist customers in utilizing FCO Search for a large number of serial numbers that may not fall in a cohesive range. The list of semi-colon-separated serial numbers are searched in Installed Products only.
Use Case
The user has a long string of serial numbers for the devices that require an FCO, and does not want to perform a detailed multi-parameter search in the FCO Search Expression Builder. The user can copy and paste the string of their serial numbers, separated by semi-colons, into the FCO Search Expression Builder and turn them into actionable FCO Result Lines.
Previously, the field lengths of the Object Criteria and Search Definition fields which hold the search string data for FCO Search were restricted. Due to this, a large number of serial numbers could not be accommodated in the FCO search. To resolve this issue, the Object Criteria and Search Definition field lengths are increased to accommodate more number of characters in a search expression. The following table explains the field details:
|
Field Label
|
Field API Name
|
Data type
|
|---|---|---|
|
Object Criteria
|
SVMXC__SM_Object_Criteria__c
|
Long Text Area(131072)
|
|
Search Definition
|
SVMXC__SM_Criteria_Definition__c
|
Long Text Area(131072)
|
 |
• You can only use the "Includes" operator in combination with the "AND/OR" operator for the FCO Search. For more information on how to use the "Includes" operator, see Specialty Operators.
• For more information on the Change Order Criteria object data model, see Change Order Criteria.
|
Example
The user creates a search expression using the FCO Search Expression Builder. They select the Serial/Lot Number Field as a parameter, and "Includes" as their search operator. The user can then copy and paste the semi-colon-separated string of Serial Numbers into the search field. When saved, the FCO search accurately returns all results for the serial numbers pasted into the search field.
The following screen displays the FCO search criteria.
Based on the criteria, the following number of records are qualified to generate FCO result lines.
