Splitting Multi-Day Events Using Actual Hours
The timesheet engine, by default, considers the Business Hours defined for a technician when generating time entries for multi-day events. For more information on calculating time entries using Business Hours, see Splitting Multi-Day Events with Business Hours.
You must configure the setting SET006 to consider the actual hours configured in the Start DateTime and End DateTime when generating the time entries.
 |
• The setting SET006 applies to only multi-day events.
• The default value of SET006 is Business Hours.
• This setting does not apply to task objects.
|
Example of Multi-Day Events using Actual Hours
The time entries for the Event record with a Start Date of 12/13/2021 at 1 PM, an End Date of 12/16/2021 at 10 PM, and a holiday on 12/15/2021 are calculated as follows:
|
Time Entries
|
Actual Day
|
Start DateTime
|
End DateTime
|
Business Hours Duration
|
Non-Business Hours Duration
|
Business Hours
|
Duration Calculation
|
|---|---|---|---|---|---|---|---|
|
TE1
|
12/13/2021
|
12/13/2021 13:00
|
12/14/2021 00:00
|
5
|
6
|
9 am to 6 pm
|
On 13-Dec, the Business Hours Duration is calculated from 13:00 to 18:00, as the Business Hours are till 18:00.
|
|
TE2
|
12/14/2021
|
12/14/2021 00:00
|
12/15/2021 00:00
|
9
|
15
|
9 am to 6 pm
|
On 14-Dec, the Business Hours Duration is calculated from 09:00 to 18:00, as the Business Hours start from 09:00 and end at 18:00.
|
|
TE3
|
12/15/2021
|
12/15/2021 00:00
|
12/16/2021 00:00
|
0
|
24
|
Holiday
|
On 15-Dec, the Business Hours Duration is not calculated as a holiday.
|
|
TE4
|
12/16/2021
|
12/16/2021 00:00
|
12/16/2021 22:00
|
22
|
0
|
12 am to 12 am (24 hours)
|
On 16-Dec, the Business Hours Duration is calculated from 00:00 to 22:00 as the Business Hours start at 00:00 and end at 24:00. The event End Time is 22:00, therefore, only 22 hours are calculated.
|