Splitting Multi-Day Events Using Actual Hours in 23.2
The timesheet engine, by default, considers the Business Hours defined for a technician when generating time entries for multi-day events. For more information on calculating time entries using Business Hours, see Splitting Multi-Day Events with Business Hours .
You must configure the setting SET006 to consider the actual hours configured in the Start DateTime and End DateTime when generating the time entries.
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The setting SET006 applies to only multi-day events.
The default value of SET006 is Business Hours.
This setting does not apply to task objects.
Example of Multi-Day Events using Actual Hours:
The time entries for the Event record with a Start Date of 12/13/2021 at 1 PM, an End Date of 12/16/2021 at 10 PM, and a holiday on 12/15/2021 are calculated as follows:
Time Entries
Actual Day
Start DateTime
End DateTime
Business Hours Duration
Non-Business Hours Duration
Business Hours
Duration Calculation
TE1
12/13/2021
12/13/2021 13:00
12/14/2021 00:00
5
6
9 am to 6 pm
On 13-Dec, the Business Hours Duration is calculated from 13:00 to 18:00, as the Business Hours are till 18:00.
TE2
12/14/2021
12/14/2021 00:00
12/15/2021 00:00
9
15
9 am to 6 pm
On 14-Dec, the Business Hours Duration is calculated from 09:00 to 18:00, as the Business Hours start at 09:00 and end at 18:00.
TE3
12/15/2021
12/15/2021 00:00
12/16/2021 00:00
0
24
Holiday
On 15-Dec, the Business Hours Duration is not calculated as a holiday.
TE4
12/16/2021
12/16/2021 00:00
12/16/2021 22:00
22
0
12 am to 12 am (24 hours)
On 16-Dec, the Business Hours Duration is calculated from 00:00 to 22:00 as the Business Hours start at 00:00 and end at 24:00. The event End Time is 22:00. Therefor, only 22 hours are calculated.
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