Splitting Multi-Day Events Using Actual Hours in 23.2
The timesheet engine, by default, considers the Business Hours defined for a technician when generating time entries for multi-day events. For more information on calculating time entries using Business Hours, see Splitting Multi-Day Events with Business Hours .
You must configure the setting SET006 to consider the actual hours configured in the Start DateTime and End DateTime when generating the time entries.
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• The setting SET006 applies to only multi-day events.
• The default value of SET006 is Business Hours.
• This setting does not apply to task objects.
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Example of Multi-Day Events using Actual Hours:
The time entries for the Event record with a Start Date of 12/13/2021 at 1 PM, an End Date of 12/16/2021 at 10 PM, and a holiday on 12/15/2021 are calculated as follows:
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Time Entries
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Actual Day
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Start DateTime
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End DateTime
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Business Hours Duration
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Non-Business Hours Duration
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Business Hours
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Duration Calculation
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|---|---|---|---|---|---|---|---|
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TE1
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12/13/2021
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12/13/2021 13:00
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12/14/2021 00:00
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5
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6
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9 am to 6 pm
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On 13-Dec, the Business Hours Duration is calculated from 13:00 to 18:00, as the Business Hours are till 18:00.
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TE2
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12/14/2021
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12/14/2021 00:00
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12/15/2021 00:00
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9
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15
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9 am to 6 pm
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On 14-Dec, the Business Hours Duration is calculated from 09:00 to 18:00, as the Business Hours start at 09:00 and end at 18:00.
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TE3
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12/15/2021
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12/15/2021 00:00
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12/16/2021 00:00
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0
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24
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Holiday
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On 15-Dec, the Business Hours Duration is not calculated as a holiday.
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TE4
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12/16/2021
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12/16/2021 00:00
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12/16/2021 22:00
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22
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0
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12 am to 12 am (24 hours)
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On 16-Dec, the Business Hours Duration is calculated from 00:00 to 22:00 as the Business Hours start at 00:00 and end at 24:00. The event End Time is 22:00. Therefor, only 22 hours are calculated.
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