Analytics and Dashboards > Service Performance Metrics > SPM Configuration for Administrators > Configuration > Service Performance Metrics Setup Screen > Metrics tab - Service Performance Metrics Setup Screen > General - Criteria Tab
General - Criteria Tab
In this tab, choose the criteria to be applied to qualify the source records, from which the target records for the selected metric are generated. The screenshot below shows the Criteria tab for the First Time Fix metric:
The table below shows the criteria to be configured for each metric:
Metric Name
Criteria Object
Purpose
First Time Fix
Work Order
To identify the set of work orders to be considered for generating the metric
First Time Fix
Work Order
To identify the work orders that were fixed on the first visit
MeanTime To Repair
Work Order
To identify the set of work orders, whose work details are to be considered for generating the metric
MeanTime To Repair
Work Detail
To identify the set of work details to be considered for generating the metric
Contract Up Time
Service/Maintenance Contract
To identify the set ofservice/maintenance contracts, whose covered products are to be considered for generating the metric
Contract Up Time
Work Order
To identify the set of work orders, which have associated DownTime details to generate this metric
Attach Rate
Installed Product
To identify the set of installed products to be considered for generating the metric
Mean Time To Complete
Work Order
To identify the set of work orders, to be considered for generating the metric
Average Response Time
Work Order
To identify the set of work orders, to be considered for generating the metric
Utilization
Timesheet
To identify the set of timesheets to be considered for generating the metric
Repeat Visit
Work Order
To identify the set of work orders to be considered for generating the metric
Repeat Visit
Work Order
To identify repeat visit work orders within the set of qualifying work orders, for generating the metric
Mean Time Between Failures
Installed Product
To identify Installed Products within the set of qualifying Installed Products, for generating the metric
Mean Time Between Failures
Work Order
To identify Work Orders within the set of qualifying Work Orders belonging to the selected Installed Products, for generating the metric
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