Parts Order

TDM004

Create RMA from Case

This SFM transaction is used to create a new RMA from a Case. Key information such as Account, Contact etc. are automatically copied to the RMA.

Note: This has field-level web services for Address Type, From Location, and To Location fields.

Parts Order

TDM005

Create Shipment From Case

This SFM transaction is used to create a new Shipment order from a Case. Key information such as Account, Contact, and so on are automatically copied to the Shipment Order.

Note: This has field-level web services for Address Type, From Location, and To Location fields. This has Get Price button to invoke Apex web service.

Work Order

CS-TDM001

Create Work Order Estimates from Case

This SFM transaction is used to create Work Order Estimates from a Case.

Work Order

TDM014

Create Work Order From Case

This SFM transaction is used to create a new Work Order from a Case. Key information such as Account, Contact, and so on are automatically copied to the Work Order.