Deleting This Event
The salient aspects of this radio button are as follows:
• You can delete the selected event by choosing Delete this event radio button and clicking Delete. Optionally, you can select the Unassign the primary technician from the Work Order checkbox to unassign the work order. By default, this checkbox is unselected.
Note, any work order event can be of following types:
◦ Past events and Future events: Any events that have start date time less than current time is a Past events and all the other events are Future events.
◦ Earlier events and Later events: Any events that have start date time less than the selected event start date time are Earlier events and all the other events are Later events.
• The Delete this event radio button consists of the following checkbox options:
◦ Delete all later events for this work order(this technician only): Choose this option to delete the selected event and all the later events of the work order owned by the current technician.
◦ Delete all earlier events for this work order (this technician only): Choose this option to delete the selected event and all the earlier events of the work order owned by the current technician.
Optionally, you can select the Unassign the primary technician from the Work Order checkbox to unassign the work order.
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The selected event gets deleted irrespective of whether setting SET024 is True or False and also, irrespective of selection of Delete Event radio buttons and checkboxes.
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When setting SET024 is False, the events which get deleted varies depending on the checkbox selection of Delete this event radio button and the nature of the existing events. The following table explains this behavior.
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Existing Events
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Which events are deleted?
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Select only later events checkbox
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Select only earlier events checkbox
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Select both the checkboxes
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Only past events
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None
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None
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None
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Only future events
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All events later than the selected event
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All events earlier than the selected event
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All events
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Both past and future events
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Only future events occurring later than the selected event
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Only future events occurring earlier than the selected event
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All future events
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When the event is deleted:
• The work order's Dispatch Status remains as Assigned, if the Unassign the primary technician from the Work Order checkbox is not selected.
• The work order's Dispatch Status changes to New and Technician and Service Team are set to blank, if the Unassign the primary technician from the Work Order checkbox is selected.
• If the deleted event is of the technician assigned to the work order, Scheduled Date Time is also set to blank.