Defaults
The following table provides the details of default values for each field in the New Event window in advanced mode and related behavior. The values of configuration settings are defined by ServiceMax admin.
Field/Area
Default Value
Details
Arrive
Drop time, rounded off based on the value of group configuration setting SET011
Service Duration
Value of Unscheduled Duration field
Scheduled
0
Unscheduled
Value of Estimated Duration field
Drive Time Before
0
Drive Time After
0
Overhead Before
Overhead After
0
0
Whether this event component is displayed or not depends on the value of group configuration setting SET003 (Module: Dispatch Management > Submodule: Event Management).
Depart
Arrive + Overhead (Before)+ Overhead (After) + Service Duration
Estimated Duration
Value of Estimated Duration field
Scope Change
0
Variance
0
Revised Duration
Value of Estimated Duration field
Assigned To
Technician against whom the work order was dropped in Gantt
This field is not directly editable. However, it can be changed by just clicking the name of any other technician in the tree.
Subject
One of the following values:
Value based on any applicable Event Subject Rule
Work Order Number, if there is no matching Event Subject Rule
Whether Subject is editable or not depends on the value of group configuration setting SET037.
Work Order and/or Event fields in Field Updates
Work Order fields: Current values
Event fields: Current values
Update primary technician (currently:<technician name>
Checkbox is not available for new events.
The checkbox is displayed with current technician name, if the dragged and dropped work order has one or more existing events for a different technician.
Delete events for other technicians
Checkbox is not available for new events.
This checkbox is displayed only when the Update primary technician (currently:<technician name>) checkbox is checked.
Remember my preference
Checkbox is not selected
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