Contract Up Time

Analytics and Dashboards > Service Performance Metrics > SPM Configuration for Administrators > Contract Up Time

Contract Up Time

This metric measures the uptime of installed products covered by contracts. The following sections describe this metric in detail:

• Business Context (Contract Up time)

• Configuration Setup (Contract Up Time)

• Business Data Generation (Contract Up Time)

• Metric Data Generation (Contract Up Time)

• Metrics Calculation

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