• Qualify the service/maintenance contract by setting the appropriate field values, so that it matches the service contract expression configured in SPM Setup.

• Associate installed products as Covered Products to the qualified contract.

• Associate the qualified contract with work orders, through entitlement or manually.

• Qualify the work orders for processing by setting the appropriate field values, so that they match the work order expression configured in SPM Setup.

• Also, qualify the covered product for Contract Up Time processing, by setting the appropriate field values, so that it matches the covered product expression configured in SPM Setup. In addition to qualifying contracts, users can qualify for covered products that are associated with the IB. (With the inclusion of covered products, users can set criteria to filter covered products that have active coverage or filter out canceled covered products)s.

• Ensure that the Installed Product field in the work order (configured as above) is populated with a valid value.

• Ensure that downtime information is captured during work order debrief as Down Time child records (using the new/extended custom SFM transaction), with Start Time and End Time/Duration (In Mins) populated with valid values.

• Ensure that the Business Hours field identified in the service contract is populated with the required value.