Metric Data Generation (Contract Up Time)
Metrics are automatically generated by SPM Engine on schedule, with these results:
• SPM - Contract Up Time records are created, one per covered installed product of a qualified contract per month (previous month), with the following additional contract filters applied:
◦ Created Date is greater than First Execution Date of SPM Engine for this metric minus the value of SET003 (default: 365 days)
◦ The contract is valid during the previous month, at least partly
◦ None of the Work Order/Down Time fields were taken as source fields for SPM – Contract Up Time and SPM Down.
◦ Time Detail records are blank
Refer to the Metrics Calculation section for the metric generation logic. It provides the details of mapping attributes from the source object to the metric object.
• SPM Down Time Detail records are created, directly from the qualifying Work Order records, or from the Down Time records of qualifying work orders, which are associated with the contracts qualified as above.
• One ServiceMax Job record is created per scheduled run, with the execution log recorded in an attachment (includes batch & record count, and record details).
• ServiceMax Job records older than a month (not configurable) are deleted.
• Email notifications are sent about job execution status (success/failure), with details of the execution.